GP Services survey

Your feedback could help shape future services.

HealthWatch want to hear your recent experiences of GP services, and your views about how services could be delivered in the future, in a new survey:

GP services have necessarily changed because of coronavirus, so that now if you need help, a clinical assessment or triage is usually completed over the phone and to identify the best to support your health needs. The aim of the survey is to find out people’s views and experiences of these changes, and their opinions about whether some new ways of working could continue in the future.

Healthwatch Chair, Judy Scott said: “Most people are now talking to the doctor, nurse or other healthcare professional on the phone or by video call and then being invited for a face to face appointment if necessary. If you have experienced services in this way, or have views about whether some of these approaches should continue into the future, Healthwatch North Tyneside wants to hear from you.”

The survey is the latest part of Healthwatch's ongoing piece of work around GP services in North Tyneside. The GP project has involved gathering people’s views and experiences of accessing primary care services over the last 12 months. Over 1,700 people from across North Tyneside have shared their feedback before the coronavirus outbreak, with issues around getting appointments and waiting to see a healthcare professional being most reported.

You can watch a short video about the survey via this link www.facebook.com/HealthwatchNT/videos/561370408115164/ 

Healthwatch are keen to know how experiences have changed in recent weeks since services introduced new ways of working in response to social distance requirements.

Judy continues: “We recognise that the services people are now experiencing, and have been since the outbreak of the virus, are markedly different from before. We will be sharing our findings with NHS commissioners and service providers so that they can take people’s experiences and views into account when planning how services could be delivered in the future. They have already seen highlights of the work we have carried out so far, and this latest survey will ensure the latest developments and how patients feel about them are considered too.”

Go to the HealthWatch online GP services survey  – you could win a £10 shopping voucher