Privacy policy

Privacy Policy

1.Purpose

Age UK North Craven is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information we will treat that information in accordance with this policy, and General Data Protection Regulation (GDPR) legislation.

2. Collection and use of personal data

By using our website and any services we offer via our website, you are agreeing to be bound by this policy. This policy may change from time to time, so please check this policy periodically.

3. How do we collect information from you?

We may collect and store information about you when you interact with us. For example, this could be when you:

• Support our work through a donation
• Fundraise on our behalf
• Register for or participate in an event we are running
• Submit an enquiry
• Register for or use our services
• Give us feedback
• Make a complaint
• Apply for a job
• Register as a volunteer
• Enter a contract with us
• Are captured by CCTV recording.

When you interact with us on social media platforms such as Facebook, WhatsApp, Twitter or LinkedIn we may also obtain some personal information about you. The information we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform. To change your settings on these platforms, please refer to their privacy notices.

We may obtain information about your visit to our site, for example the pages you visit and how you navigate the site, by using cookies.

4. 16 or Under

If you are aged sixteen or under‚ please get your parent / guardian's permission beforehand whenever you provide us with personal information.

5. What type of information is collected from you?

When you engage with us by phone, mail, in person or online, we may collect information about you (referred to in this Privacy Notice as 'personal information'). This may include your name, address, email address, telephone number, date of birth, job title, next of kin, details of your education and career, why you are interested in Age UK North Craven, and other information relating to you personally which you may choose to provide to

Data protection law recognises that certain types of personal information are more sensitive. This is known as 'sensitive' or 'special category' personal information and covers information revealing racial or ethnic origin, religious or philosophical beliefs and political opinions, trade union membership, genetic or biometric data, information concerning health or data concerning a person's sex life or sexual orientation.

Sensitive information will only be collected where necessary, for example, we may need to collect health information from you when you register with us so we can provide a service or support you as a volunteer or member of staff. Clear notices will be provided at the time we collect this information, stating what information is needed, and why.

With your explicit consent, we may also collect sensitive personal information if you choose to tell us about your experiences relating to our services for use in a case study for monitoring and evaluation purposes.

6. How is your information used?

Responding to a request: If you contact us with a query, we may use your personal information to provide you with a response.

Informing you about and delivering any services provided by Age UK North Craven.

Contacting any agencies or third parties that we have agreed with you to contact on your behalf.

Donation processing: We will process personal information you provide in order to administer any one-off or on-going donations you make and claim Gift Aid.

Monitoring and Evaluating: We may use your information in order to improve current and future delivery of our services. We also asked by funders to monitor the number and profile of people we are supporting and the impact of our services, through reports and case studies. Currently we are feeding information back to North Yorkshire County Council and Age UK for this reason.

Processing an application to work with us: We may process your information if you send or fill in an application form or send us your CV or details in respect of an opportunity to work or volunteer with us in order to evaluate your suitability and respond to you.

Administration: We may use your personal information to record and deal with a complaint, record a request not to receive further marketing information, record what our volunteers have done for us, and for other essential internal record keeping purposes.

Prevention of crime: We may record your image on CCTV which we use to prevent crime and keep our people and the public safe.

Protecting your vital interests: We may process your personal information where we reasonably think that there is a risk of serious harm or abuse to you or someone else.

Legal, regulatory and tax compliance: Where required we are subject to a legal obligation, we may process your personal information to fulfil that obligation.

7. Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

If you have used our services, we may on occasion share basic demographic and service information with Age UK the national charity so they can help us monitor and ultimately improve the services we provide. The information we share will not include your name or your contact details, unless you give us your consent to do so for a specific purpose, such as sharing your story. When we do share this information, we do so under the lawful basis of legitimate interest.

It may be necessary to pass your information to another third party in order to process a service (e.g. to provide you with a service), but we will only share the personal information necessary to deliver that service and only with your prior consent.

8. Lawful Processing

The GDPR requires us to rely on one or more lawful grounds to process your personal information. Age UK North Craven uses the following grounds:

Consent: when you have given clear consent for Age UK North Craven to process your personal data for a specific purpose.

Contract: the processing is necessary for a contract Age UK North Craven has with you, or because you have asked us to take specific steps before entering into a contract.

Legal obligation: the processing is necessary for Age UK North Craven to comply with the law (not including contractual obligations).

Vital interests: the processing is necessary to protect someone’s life.

Public task: the processing is necessary for Age UK North Craven to perform a task in the public interest, and the task or function has a clear basis in law.

9. Cookies

Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out more about the cookies on the Age UK North Craven website, by visiting the websote and clicking on 'Cookies'.

 10. Fundraising and marketing

We will only send you marketing information by post, email, SMS, or phone if you have given us specific consent. If you withdraw your consent and then subsequently opt in to receive marketing information again, then your most recent preference may supersede. If you respond to a fundraising appeal by post, you may also receive fundraising mail, which you can opt out of at any time.

Phone            01729 823066

Email              info@ageuknorthcraven.org

Post                Age UK North Craven, Cheapside, Settle, N York BD24 9EW

Your choices

You have the right to opt out of receiving communications from us at any time by contacting Age UK North Craven

Phone            01729 823066

Email              info@ageuknorthcraven.org

Post                Age UK North Craven, Cheapside, Settle, N York BD24 9EW

You can also change the way we contact you at any time by calling / emailing

Phone            01729 823066

Email              info@ageuknorthcraven.org

Post                Age UK North Craven, Cheapside, Settle, N York BD24 9EW

To opt you out of receiving communications, it is necessary to retain some of your details to ensure we do not contact you again in future. Your details will only be used for this purpose.

11. Your Rights

The GDPR provides the following rights for individuals relating to our use of personal data:

• The right to be informed -Age UK undertakes this through this Policy
• The right of access -You have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this, please contact Jonathan Kerr, using the contact details for Age UK North Craven above.
• The right to rectification-You have the right to change, amend or correct the information we hold about you, free of charge and within 30 days. If you would like to do this, please contact Jonathan Kerr, using the contact details for Age UK North Craven above.
• The right to erasure-You have the right to request to erase any personal information we hold about you, free of charge and within 30 days. If you would like to do this, please contact Jonathan Kerr, using the contact details for Age UK North Craven above.
• The right to restrict processing-You have the right to restrict processing of any personal information we hold about you, free of charge and within 30 days. If you would like to do this, please contact Jonathan Kerr, using the contact details for Age UK North Craven above.
• The right to data portability -You have the right to request that we make any personal information we hold about you portable, free of charge and within 30 days. If you would like to do this, please contact Jonathan Kerr, using the contact details for Age UK North Craven above.
• The right to object- You have the right to object to our storage of the personal information we hold about you, free of charge and within 30 days. If you would like to do this, please contact Jonathan Kerr, using the contact details for Age UK North Craven above

12. Keeping your information safe

We use technical and corporate organisational safeguards to ensure that your personal information is secure. We limit access to information on a need-to-know basis and take appropriate measures to ensure that our people are aware that such information is only used in accordance with this Privacy Notice.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.

Our network is protected and routinely monitored.

However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks.

13. Complaints

If you would like to make a complaint in relation to how we have handled your personal information, please follow our complaints procedure which can be found on this website, webpage

https://www.ageuk.org.uk/northcraven/about-us/your-feedback/

Copies of the Age UK North Craven Complaints Policy and Procedure and compliant forms are available from the same address. You can  also download our “Not happy with us?"  If you are not happy with the response you receive, then you can raise your concern with the relevant statutory body:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire.  SK9 5AF

Alternatively you can visit their website.

Age UK North Craven is registered with the Information Commissioner’s Office as a Data Controller under number Z5414410.

14. Review of this Policy

This policy was last reviewed in July 2023 by the Trustee Board and Chief Officer It is kept under regular review and updated where necessary. This policy may be amended by Age UK North Craven at any time in order to take into account changes in best practice and legislation.