Telephone Befriending Service

There is no charge for this service.

Please note, this service is not available outside Age UK Northamptonshire - Head Office's catchment area.

Email: volunteers@ageuknorthants.org.uk
Telephone: 01604 210625

A regular chat with a friendly volunteer on the phone.

A regular chat with one of our friendly, caring volunteers can make a real difference.

The demand for this service is understandably high but we are doing our best to match people as quickly as possible. Please get in touch if you, or someone you know, could benefit from this service which is provided by telephone only.

What does the service offer?

The world can feel like a lonely place when you are unable to get out and about. A volunteer befriender who has been DBS checked will ring you up, on a regular basis and at a time that suits you both, to have a chat and to see that things are generally well with you. Our volunteers are able to chat to people on the telephone.

At the moment we do not provide a visiting befriending service but you may be interested in Care Support At Home Service which provides support to older people throughout the county.

Find out more about our Care Support At Home Service

How much does it cost?

This is a free service provided by telephone only. Our Care Support At Home Service may be suitable for people who would like a home visit.

How do I access the service?

Please call us on 01604 210625.
If you would like to refer someone to this service please ensure you have their permission first.

Send us feedback about this service

We value your honest feedback and appreciate you taking the time to help us improve our services.

Please fill in our short form

Gifts for our Telephone Befriending clients at Christmas

We were delighted to pass on Christmas gifts from Northampton Caritas' Love Christmas project in December 2024. Our Volunteer Coordinator Caroline Roy says "It has been magical having the opportunity to visit some of our Telephone Befriending Service clients and to share the most wonderful gift bags with them."

Read more details here.

Feedback from Telephone Befriending client David

“My telephone befriender, [also called] David, is the best person I’ve ever had support me over the telephone. He calls me every week on a Friday, and I get on so well with him. I’m going through a difficult time at the moment as the residence is having building work done so I’m living with my daughter and am missing my friend. But David’s calls have continued to help me and they brighten my days.

It was also lovely to speak with Caroline. She called me as my befriender had been worried about me and she said she would call me too whilst I was away from my home if I needed it.

Both are lovely to speak to and are very kind and patient. I cannot thank them both enough. Age UK Northamptonshire have been great.”