Information & Advice Officer
Location: The William and Patricia Venton Centre, York Road, Northampton NN1 5QJ
Rate of pay: £11,581.44 per annum (£26,782.08 pa full-time equivalent)
Hours of work: 16 hours per week over three days, Monday, Tuesday and Thursday. Start time to be agreed.
About the role
We need to recruit an advice worker with current knowledge and experience of welfare benefits for older people to provide a high quality information and advice service to clients, their carers and/or other service providers. You will take live calls on the Information and Advice Line on Wednesdays and/or Thursdays 9am to 12 noon and carry out standard benefit assessments, inform clients of their entitlements and provide support with making appropriate claims. This post is office based with some work in the community.
You will assist clients by telephone or via a home visit, giving advice and guidance on a range of services, including but not limited to, care homes, rights to community care, being discharged from hospital, assistance at home and housing benefits.
You will ensure that the administrative tasks associated with the role, such as case recording, database entries, statistics, reports in Microsoft Word or Excel are completed in a timely, accurate and efficient manner.
About you
We are looking for someone who can work effectively as part of small team and who is committed to ongoing personal development relating to advice work. You must have the ability to follow Information & Advice procedures and adhere to the Age UK National Information & Advice Quality Advice Standard (QAS). You will need to be able to prioritise your own work and meet deadlines. Excellent written and spoken communication skills are a must, as are strong IT skills (including Microsoft Office and using a database). You must have a good understanding of the issues that affect older people and their carers and be highly motivated to provide an excellent service, either as part of the team or working independently. You will have the confidence to liaise with external organisations on behalf of our clients.
If you would like to join our friendly team and help older people in Northamptonshire claim the welfare benefits they are entitled to, we'd love to hear from you. For more information or an informal chat about this post please call Lorraine Booty on 01604 611200.
How to apply for our vacancies
Download our job description and equal opportunities policy. Complete either the Word or PDF version of the application form and email to recruitment@ageuknorthants.org.uk or post it to:
Age UK Northamptonshire
The William and Patricia Venton Centre
York Road
Northampton
NN1 5QJ
Please do not send CVs as they will be discounted. For more information about working for Age UK Northamptonshire, call us on 01604 611200 or email recruitment@ageuknorthants.org.uk
Closing date for applications: Thursday 8th August, 9am
Interviews: to be confirmed
Application form as a PDF to download and print out (404 KB)
Application form to download and open with Microsoft Word (158 KB)