Work for us

​Will you join Age UK Norfolk as their new CEO and lead the way in improving the lives of people in later life across the county of Norfolk?

About the role
​This is the perfect time for a new CEO to lead Age UK Norfolk to develop and deliver on its strategic plan. Making the most of stronger foundations put in place during 2023-2024 under an interim CEO, you'll continue to grow and develop services, whilst looking for new funding opportunities to increase the organisation's impact across the county.

You will be encouraged to develop and shape the strategy by a strong and supportive Board of Trustees with a blend of business, NHS and care backgrounds. The Charity has a strong staff team and is supported by over 180 amazing volunteers.

​About the Charity
This is an exciting time to join Age UK Norfolk, to continue to build on the high-quality services that the Charity provides. The Charity is a brand partner of Age UK and operates as standalone organisation responsible for its own governance and viability. We are financially stable with healthy reserves, having been turned around over the past few years by divesting regulated care services, and closing loss-making retail operations.

The organisation has been re-focused and simplified. The Charity now has a laser sharp focus on core services. The Charity’s strategy has been refreshed to deliver services, working with key partners, based on a range of health, wellbeing, care and support offers to enable more independence, informed choice and greater confidence for people in later life across the county. One part of the county, North Norfolk, has the highest forecast prevalence of people aged 66 and over in England. North Norfolk has recently been accredited to join the UK Network of Age-friendly Communities, a growing movement, with over 60 places across the country committed to making their community a better place to age in.

If you have the skills and experience to lead with passion and commitment to improve the lives of people in later life in Norfolk, then we look forward to hearing from you.

How to Apply
If you wish to discuss the role further please contact the Chair, Stephen Drake via email woodthorpe.farm@gmail.com

Please contact Laura Hawkie-Chapman at email: humanresources@ageuknorfolk.org.uk to request a copy of the job pack. Please only click 'Apply for this job', if you have requested and read the full job pack and wish to apply for the role.

Deadline for applications:​7th July 2024
​Shortlist date by: 12th July 2024
Interview: Full day in mid-late July 2024
Location: Norwich, hybrid office / home – contract is office-based with home working several days per month as agreed on appointment

Hours: Full-time 37.5 hours per week (may be worked on an annualised basis according to business needs).

The post is subject to a full DBS Enhanced check and Right to Work check. Appointment to the role is also subject to satisfactory references.

Join Age UK Norfolk’s Information and Advice team

​Are you highly organised, empathetic, and passionate about ensuring older people have access to quality to information and advice? We need you!

• This is a part time post of 18 hours per week (Working pattern to be agreed with the successful applicant but will be over 3 days)
• This role will be hybrid with working from home, outreach in the community at events/ home visiting and attendance at our Norwich Office may be required – the Henderson Business Centre. Free parking is available and expenses can be claimed for mileage.
• We are looking for the successful applicant to cover West Norfolk and Breckland but working in other areas of the county may also be required.
• We are looking for someone to join our team from Week commencing 2nd September 2024
  Interview date: 9th July 2024
• A background related to Welfare Benefits would be an advantage
• This role will require a DBS check.

If you have any questions or concerns, please contact Humanresources@ageuknorfolk.org.uk

Main Responsibilities

• ​To provide information and advice to older people, their carers and professionals, by a variety of means including telephone, face to face, written, outreach appointments and IT communication. This will include enabling older people and their carers to claim benefits as appropriate by assisting with benefit entitlement, application form completion and any follow up work as required. Alongside this providing Information and advice on other Advice topics will also be required including community care, legal etc.
• To maintain accurate records in accordance with audit procedures and funder requirement.
• To work collaboratively with partner organisations ensuring that appropriate signposting is undertaken and consent obtained.
• Provide support and training to the I&A service volunteers contributing to their experience, this will include the review of their work, ensuring any feedback is given in an appropriate format.
• To use approved and relevant resources to support the information and advice given
• To work as part of the wider organisation in a collaborative way to share best practice and to promote and refer to other Services when appropriate.
• Provide talks and presentations to older people’s clubs and groups and to attend other information and advice events to raise awareness

General:

• To act as an ambassador for Age UK Norfolk
• To participate in the appraisal scheme and undertake training appropriate to the development of your job role and in line the Organisation’s statutory obligations
• To work to the agreed standards and policies of the Organisation including public relations; equal opportunities; confidentiality; complaints procedure; personnel and financial procedures.
• To carry out other duties that are consistent with the duties and responsibilities of the post.
  
  Person Specification: Adviser: Welfare Benefits focus
  Essential
  Good basic level of Education in English and Math
  Experience of effective working in a direct customer service role in a busy environment
  A good understanding of the needs and issues affecting Older People from a wide range of backgrounds and communities.
  Excellent written and verbal communication skills
  Excellent interpersonal skills
  Ability to listen and interpret information
  Good literacy and IT skills including data entry, MS work, Outlook, and Excel
  demands
  Well organised and efficient
  Approachable and friendly
  Understanding of a commitment to equality of opportunity
  Team Focused Approach
  Self-Motivated
  Flexible
  Committed to continuously improving service delivery
  Customer focus
  Attention to detail

Desirable
Experience of Social care and/or Welfare Benefits
Knowledge of the Advice Quality Standard and the importance of proving accredited advice
Experience in an advisory service preferably working directly with Older People
Experience of working as a volunteer or with volunteers

To apply

Please complete an application form to apply we do not accept CV's