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Freedom Pass Renewal 2020

An older woman stood in front of a red London bus. She is facing away from the camera. Freedom Pass

Published on 20 January 2020 03:07 PM

It's a brand new year, which means that you may need to renew your Freedom Pass.

Read on to find out what you need to do if your pass has expired.

What do I need to do to renew my Older Person's Freedom Pass?

Your renewed Older Person's Freedom Pass will automatically be posted to your home address between February – March 2020 as long as you have used your pass within the last 2 years and your address details have not changed. You will receive your new pass before your current pass expires. You do not need to take any action.

My address has changed since I received my last pass

If our residency checks identify that you may have moved from the address we hold for you London Councils will write to you in mid-January. You will be asked to renew your Older Person's Freedom Pass online or by post and provide proof of your address in London. 

You can update your address at any time by sending one of the following documents by email or by post. Please include your previous address details.

  • Current council tax bill/letter/payment book
  • Current councils/housing association rent book/statement/letter/tenancy agreement
  • Current television licence
  • Residential utility bill / letter (excluding mobile phone bills) dated in the last 3 months
  • HM Revenue and Customs letter dated in the last 3 months
  • Department for Work and Pensions letter dated in the last 3 months
  • Occupational pension letter dated in the last 3 months

Email: info@freedompass.org or post to:

Freedom Pass

PO Box 6618

Arbroath

DD11 9AT

I haven't used my Older Person's Freedom Pass within the last 2 years

If you have not used your Older Person's Freedom Pass within the last 2 years you will not receive a letter from us. However, if you still require your pass please contact us at info@freedompass.org or by telephone on 0300 330 1433 so that we can discuss your renewal.

I have a Disabled Person's Freedom Pass that expires in March 2020 - what do I need to do to renew it?

There is a different process for Disabled Person's Freedom Pass renewal. If you have a Disabled Person's Freedom Pass please visit here for more information about how to renew your pass.

To find out more, view some Frequently Asked Questions, and request further information, head to the London Councils website.