Shop Manager

Age UK Lindsey is a local, independent charity and brand partner of the Age UK national charity, delivering services for older people in East Lindsey, West Lindsey and North Lincolnshire. You don't have to have charity experience to work with us, but you do need compassion, commitment, integrity and a willingness to make a real difference to older people's lives. We are looking to recruit a Shop Manager, and we'd love to hear from you.

Key details

• Job Title: Shop Manager
• Reporting to: Shops Area Manager
• Location: Woodhall Spa
• Hours per week: 35 hours per week worked over 5 days. Weekends and Bank Holidays on a rota basis.
  
• Salary: £17,581.20 - £18,291.00 per year; pay award pending (1st April 2023).

About the role

We are looking for a talented Shop Manager. Whether you have a commercial or charity retail background, as long as you are committed to our mission to support older people and have the enthusiasm, energy and the drive to ensure our customers and donors receive the customer experience they deserve, we are interested in hearing from you.

As the Manager you will be responsible for the day-to-day running of the shop. Customer service is our priority, from dealing with donors and customers to making sure the shop is welcoming and inviting. In addition to this you will be expected to ensure that the donations are prepared and sorted ready for the shop floor. This role will involve a significant amount of manual handling.

In addition, you must be able to manage and maintain a team of skilled and general volunteers who will be able to collect and sort and prepare donations for sale as well as giving our customers the service that they deserve.

The ideal candidate will have:

• A passion for charity retailing Excellent customer service skills
• A flair for window dressing and display skills
• Previous operational/retail management experience preferred
• The ability to lead a team to achieve targets
• A good level of literacy and numeracy skills together with basic IT skills
• A commitment to the ethos of a charity that support older people

Main responsibilities, tasks and duties:

• To work with the Shops Area Manager to meet sales targets by managing, training, motivating and providing feedback to staff and volunteers.
• To work as a team with other shop staff, charity staff and volunteers to contribute to an effective and efficient department and charity as a whole.
• To ensure high levels of customer satisfaction through excellent service.
• To reach sales targets and increase profits for the charity shop.
• To liaise with other Age UK Lindsey shops and the Shops Area Manager to ensure stock levels are maintained.
• To deal with customer service issues such as queries and complaints as per policy.
• To maintain a presence on the shop floor and direct work to ensure efficient running of the shop.
• To support other Age UK Lindsey charity shops as and when requested and maybe at short notice.
• To complete all administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.
• To ensure that the shop is clean, well merchandised and ready for trading at all times.
• To effectively merchandise new goods and donated stock in order to maximise sales, increase footfall and optimise profitability.
• To be responsible for the receipt of, pricing and merchandising of bought in goods ensuring accurate stock maintenance and control.
• To recognise items of higher value or interest such as designer clothing, antique, vintage, retro, collectables and current trends.
• To assist in the preparation, listing and postage of ebay items when required.
• To sort, prepare and price donated stock for sale and be responsible for all others doing so.
• To accurately prepare stock for transfer.
• To maintain the back room in an orderly fashion to enable quick replenishment of stock on the shop floor.
• To be the primary key holder for the premises and ensuring that the shop is open and trading effectively at the advertised times and on the specified days.
• To implement the charity Gift Aid system and to train staff and identified volunteers accordingly.
• To ensure other Age UK Lindsey services and products are promoted.

Essential information

Reference ID: CSMWS1

How to apply

To apply for this position, please download and complete our application pack (see below). If you have any questions please call our HR team on 01507 524242 or click here to send us an email.