Privacy policy

Who are we

Age UK Lewisham and Southwark is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.

By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

Age UK Lewisham and Southwark is a registered charity (number 296862) and company limited by guarantee (number 2118525). The registered address is Stones End Day Centre, 11 Scovell Road, London, SE1 1QQ

If you have any questions around this privacy policy, you should contact our Data Protection Officer c/o Rajvi Patel (Director of Operations) on information@ageuklands.org.uk

Data Protection

Age UK Lewisham and Southwark would like to keep in touch with you to let you know about the vital work we do for older people, our projects and services. By submitting your email, address and phone number(s) on our Site, you are agreeing to being contacted in these ways by Age UK Lewisham and Southwark. You can unsubscribe from these communications at any time.

If you do not wish to continue receiving information from us please email us or telephone us using the contact details on our web site.

Occasionally, we may share your data with other organisations that we work with. We will usually inform you (before collecting your data) if we intend to share your data with any third party. You can exercise your right to prevent such processing by ticking (or not ticking where applicable) certain boxes on the forms we use to collect your data. You can also exercise your right to ask us to stop processing your data in this way at any time by contacting us at information@ageuklands.org.uk.

Age UK Lewisham and Southwark is the Data Controller for the purposes of collecting your information on our Site(s).

How do we collect information from you?

Information you give to us

This could be when you donate; access a service; attend an event; enquire about us or our services, by post, email, telephone, in person, or via this website; volunteer or work for us; work with us as a partner, corporate supporter, referer or referee, supplier or contractor.

Information we get from your use of the website

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

What type of information is collected from you?

The personal information we collect might include:

• Name, address (including postcode), email address, telephone number, IP address

• Date of birth

• Sensitive personal information, known as “special categories” of data, such as ethnicity or religion, which we only collect if absolutely necessary

How is your information used?

We may use your information to:

• Process a donation that you have made

• Contact you to tell you about events or services you might be interested in

• Allow us to smoothly and swiftly asses how we can help you as a service user

• Ensure we are reaching all parts of the communities we serve, and offer proof that we are doing so

• Enable us to deal efficiently with any concern or complaint you might have about us

Who has access to your information?

We are committed to protecting the personal data of our supporters, customers and members. Any details you give us will be held in accordance with the Data Protection Act 2018. Age UK Lewisham and Southwark is the sole owner of the information collected on this Site.

We will not sell, share, or rent this information to third parties unless we have your explicit permission to do so; we are required to do so by law (for example, by a court order or for the purposes of prevention of fraud or other crime); or where our Data Protection Officer has agreed there is a Legitimate Interest in doing so (ie where you would be acting against your own best interests if you were to refuse to give Consent or where we are contractually obliged to provide this data to a funder for monitoring purposes). You can exercise your right to ask us to stop processing your data in this way at any time by contacting us at information@ageuklands.org.uk

Where you have given us permission we may contact you about other services.

We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a 3^rd party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.

Lawful Processing

The GDPR and Data Protection Act 2018 requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use: consent, legitimate interest, contractual necessity, legal obligation.

Fundraising and Marketing

We will only fundraise or market to you when you have specifically consented to us doing so, for example by signing up to our mailing list.

Your choices

You have the right to opt out of receiving communications from us at any time by contacting information@ageuklands.org.uk

You can also change the way we contact you at any time by emailing the same address.

In order to opt you out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.

Your Rights

The GDPR provides the following rights for individuals, which our organisation provides to you:

1. The right to be informed

We will tell you when we are collectoin your information, and let you know what it is that we are recording. We will also provide you information as to why we need it, and what we will do with it. 

2. The right of access

You have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this, please contact Rajvi Patel on information@ageuklands.org.uk or by post to Stones End Day Centre, 11 Scovell Road, London, SE1 1QQ.

3. The right to rectification

If your information is incorrect or out of date, you have the right to ask us to correct or update it. Please contact us in writing via the means above to do so.

4. The right to erasure

You have the right to ask for your information to be deleted. Please contact us in writing via the means above to do so.

5. The right to restrict processing

You have the right to tell us we can store your information but not use it. Please contact us in writing via the means above to do so.

6. The right to data portability

You have the right to ask us to transfer the information we hold on you to another organisation. Please contact us in writing via the means above to do so.

7. The right to object

If our lawful basis for processing your information is legitimate interest, you have the right to object to our doing so. Please contact us in writing via the means above to do so.

How you can access, update, or delete your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at information@ageuklands.org.uk, or write to us at our head office below.

You have the right to ask for a copy of the information Age UK Lewisham and Southwark holds about you and can contact us at the above email address or by post to Stones End Centre, 11 Scovell Road, London, SE1 1QQ to find out more information about doing so.

If you do not want to continue receiving information by email from us, please follow the instructions at the bottom of the email, which will tell you how to contact us to unsubscribe.

Keeping your information safe

When you give us personal information, we take steps to ensure that it’s treated securely. We take all appropriate measures to ensure the security of your information.

Non-sensitive details (your email address etc) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Age UK Lewisham and Southwark cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of 'cookies'

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when. See the section of this page on 'Cookies' below for further details.

16 or Under

If you are aged 16 or under‚ please get your parent / guardian's permission beforehand whenever you provide us with personal information.

Links to other websites

Our Site contains links to other, external websites. This privacy policy applies only to our Site‚ so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site.

We do not pass on any personal information about our visitors to any other site. In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.

Transferring your information outside of Europe

We do not use any 3^rd parties that transfer data outside the EEA.

Complaints

If you want to make a complaint, you can do so by contacting Rajvi Patel on information@ageuklands.org.uk or by post to Stones End Day Centre, 11 Scovell Road, London, SE1 1QQ

You can find our complaints policy here. 

Review of this Policy

This policy was last reviewed 17/08/2023. This is kept under regular review and updated where necessary.