We are offering a package of support for older people which helps with the challenges faced during self-isolation. These include practical challenges in getting to the supermarket or pharmacy as well as support with fears and anxieties, low mood, loneliness and boredom. We can also help with issues which are exacerbated by the coronavirus, for example bereavement, carer strain and financial challenges.
We have a dedicated helpline for all calls related to coronavirus on 0116 299 2239 which is open from 9am to 5pm on weekdays and from 10am to 4pm on weekends.
Our Coronavirus Helpline is the gateway to our crisis support which includes:
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Delivery of emergency care packages of essential food and toiletry provisions to help until you can access grocery shopping
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Collection and delivery of your prescription medication
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Supermarket shopping trips with shopping delivered to your door
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Befriending telephone calls to keep you in touch with the outside world
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Home visits for essential personal care (new clients cannot be accommodated at this time)
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Signposting to other crisis support providers in your area who can help you
We have received numerous, very kind offers of help from members of the public offering to visit vulnerable older people. We recommend that you focus on family, friends and community neighbours to ensure they are safe, well and have enough provisions. Please follow the guidance about physical distancing to keep safe.
