Superstore Retail Manager

We rely on the generosity of donors, volunteers, and our loyal customers to help us fund our important work. Our charity shops play a vital role in raising the funds needed to support our mission

We’re seeking a Retail Manager to join our dynamic team and help manage our expansive flagship store, which spans over 5,000 square feet. Customers have a vast space to explore and shop, all proceeds directly fund vital community programs.

This is a fantastic opportunity for an experienced retail professional who wants to combine their retail expertise with a meaningful purpose. If you're a hands-on leader with a passion for both retail and social impact, we want to hear from you!

Key Responsibilities:

Leadership & Team Management: Lead, motivate, and develop a deputy manager team and volunteers to deliver exceptional service and exceed sales goals, while nurturing a positive and supportive team culture.
Store Operations: Oversee the day-to-day operation of the store, ensuring smooth and efficient running, from stock management to customer service.
Sales & Target Achievement: Drive sales by creating innovative ways to engage with customers, ensuring store targets are met and exceeded while promoting the charity’s mission.
Stock Management: Manage the donation and merchandising process, ensuring the store is stocked with a variety of high-quality products. Coordinate donations and manage stock levels to keep shelves stocked and attractively presented.
Customer Service Excellence: Provide an outstanding shopping experience for customers, answering queries and resolving any issues with a smile. Build strong relationships with regular customers and supporters.
Financial Management: Take responsibility for store budgets, financial reporting, and ensuring the store achieves its financial objectives. Monitor and manage KPIs effectively.
Community Engagement: Promote the store and charity’s mission within the local community, encouraging donations and spreading awareness about the impact of the charity's work.

Skills & Experience:

Proven experience in retail management, ideally within the charity sector or a not-for-profit organization.
Strong leadership and people management skills, with experience in leading and motivating a diverse team.
Excellent customer service skills with a focus on creating an enjoyable shopping experience.
A passion for the charity sector and a genuine desire to contribute to a cause that makes a difference.
Strong organizational skills, with experience in stock control, visual merchandising, and achieving sales targets.
Financially astute, with the ability to manage budgets and track performance through KPIs.
A proactive, positive attitude with a hands-on approach to problem-solving.

Why Join Us?

Make a Difference: Your work will directly impact the success of the charity, helping to fund life-changing projects and initiatives in our community.
Career Growth: Opportunities for professional and career development.
Friendly Environment: Being part of a supportive, passionate team that shares your commitment to making a positive impact.
Employee Benefits: Competitive salary, holiday allowance, and other employee benefits.

How to Apply:

If you are a motivated and customer-focused individual who is looking to make a real difference, we would love to hear from you. Please send your CV/Application form with a cover letter outlining your experience and suitability for the role.

Hours: 37.5 including alternate Saturdays/Sundays and bank holidays
Salary: £25,419.71 per annum
Contract: Permanent
Closing Date: 04/03/2025
Interview Date: TBC

Age UK Leicester Shire & Rutland is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

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