Deputy Retail Manager - Oakham

We are seeking an enthusiastic and proactive Deputy Retail Manager to assist in running our Oakham shop. In this role, you will work closely with the Retail Manager to ensure the shop operates efficiently, meets financial targets, and delivers excellent customer service. You will take on responsibility for day-to-day shop operations, including stock management, volunteer support, and customer relations, with the opportunity to step into the Shop Manager role when needed.

Key Responsibilities:

Support Shop Management: Assist the Shop Manager in the overall running of the shop, including staff and volunteer management, stock control, and ensuring high levels of customer service.
Staff & Volunteer Coordination: Supervise and motivate volunteers and staff to ensure that shifts are covered, and tasks are carried out effectively. Provide guidance and training to new volunteers.
Sales & Stock Management: Help to manage stock, including receiving donations, sorting, pricing, and display. Ensure the shop floor is kept tidy, well-stocked, and visually appealing to customers.
Customer Service: Provide excellent customer service, ensuring a welcoming and friendly atmosphere. Resolve customer queries or complaints promptly and professionally.
Health & Safety & Compliance: Ensure that health and safety procedures are followed, and the shop is operating in line with charity guidelines and legal requirements.
Sales Targets & Reporting: Assist with monitoring sales targets and take proactive steps to help meet them. Assist with daily cashing-up and banking duties.
Assist in Stock Rotation & Display: Contribute to creating eye-catching displays and promotional areas to encourage sales and enhance the shopping experience.

Key Skills & Experience:

Previous retail or charity shop experience is desirable but not essential.
Experience in supervising or coordinating teams is preferred.
Excellent communication and interpersonal skills with the ability to engage and motivate a diverse team.
Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
Passion for the charity sector and a genuine desire to make a difference.
Ability to work both independently and as part of a team.
Basic understanding of cash handling and financial procedures.

How to Apply:

If you're an enthusiastic and reliable individual with a passion for retail and charity work, we'd love to hear from you. Please submit your CV along with a cover letter outlining your experience and motivation for applying.

Hours : 22.5 including alternate Saturdays/Sundays and bank holidays

Salary: £13,421.60 per annum

Contract: Permanent

Closing Date: 28/03/2025
Interview Date: TBC

Age UK Leicestershire & Rutland is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

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