Deputy Retail Manager - Melton Mowbray Shop

£13,421.60 per annum
22.5 Hours per week (may include some weekend & bank holiday cover)
Melton Mowbray

Are you looking for a career in retail, then look no further. We have a great opportunity for a Deputy Manager to join our Melton Mowbray Shop.

You will be responsible for overseeing the day-to-day operations of the Charity Shops ensuring exceptional customer service, and sales results are delivered. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering an exceptional retail experience.

Duties:

Whilst providing cover, and supporting the retail manager
Develop and implement strategies to drive sales and meet revenue targets
Train and mentor volunteers to deliver exceptional customer service
Ensure compliance with company policies and procedures
Monitor stock levels and coordinate with other managers
Handle customer inquiries, complaints, and escalations in a professional manner
Maintain a clean and organized store environment
Collaborate with marketing team to develop promotional campaigns and initiatives

Experience:

Proven experience in retail management or a similar role
Strong leadership skills with the ability to motivate and inspire individual's
Excellent communication skills, both verbal and written
Proficient in retail management software systems
Exceptional time management and organizational skills
Demonstrated ability to deliver outstanding customer service
Knowledge of phone etiquette and administrative tasks
Ability to handle multiple tasks simultaneously

If you have a flair for retail, we would love to hear from you. Please submit your CV and cover letter detailing your relevant experience.

Hours:                       22.5 Hours per week may include some weekend & bank holiday cover
Salary:                       £13,421.60 per annum
Base:                         Age UK Leicester Shire & Rutland, 45 Nottingham Street, Melton Mowbray, Leicester LE13 1NN
Closing date:           30/06/2024
Interview dates:      TBC
Reference No.         NNTG 13.6.24

Download the job description

Download the terms and conditions

Download the person specification