Information and Advice Service

Free Service

Age UK Lancashire
Wellbeing Centre
Moorgate
Ormskirk
Lancashire
L39 4RY
United Kingdom

Email: advice@ageuklancs.org.uk
Telephone: 03003 031234

**Available countywide**

The service is free of charge, confidential, independent and impartial. We can help you with a range of issues which may be about claiming benefits, housing, health and care issues or local services. You may be facing a crisis, or just considering your options. We value diversity, promote equality and challenge discrimination in all that we do. We respond to an individual’s needs without regard to their gender, sexual orientation, disability, race or religion.

This service is available for people of the state pension age or above.

We aim to provide the information and advice that you need for the issues that you face. We won’t judge you, persuade you or tell you what you should do – we will listen, explain all the available options to you and support you in the course of action you decide to take. If we aren’t able to help you, we will try to help you find someone who can.

How to Get Information and Advice

You can choose the way to contact us that suits you the best

By telephone: 0300 303 1234

Our telephone information and advice service operates during our opening hours, which are 9.00 am - 5.00 pm. We will ask you some questions to assess your needs and arrange to call you back at a mutually convenient time. This Advice Line is delivered by highly trained staff to guide you through queries about Welfare Benefits, Community or Social Care, Housing Options and Local services and support. They have access to detailed, up to date information and if you struggle to get out or prefer a telephone conversation this is ideal for you. This service is available for residents who are over 65.

Email: advice@ageuklancs.org.uk

Or you can write to us at:

I&A Team, Age UK Lancashire,
3-2-5 Storey House,
White Cross Business Park,
South Road,
Lancaster,
LA4 4XQ

Cost of living information and support

Click on the link to find out more about our online benefit calculator and how to access information on the support available on cost of living:

https://www.ageuk.org.uk/lancashire/our-services/information-and-advice/

Make an online enquiry

Click the link below to contact us using our online enquiry form:

https://www.ageuk.org.uk/lancashire/about-us/contact-us/