Impact Report 2021

Throughout 2020-21 we have supported older people and their families in a variety of ways through our services. Our Impact Report highlights our work. We hope you enjoy reading. 

13,465 Total number of older people supported during the year.

£1.1 million Total welfare benefits we helped people claim through our Information & Advice service.

9,704 Number of phone calls responded to by our customer services team.

4,356 People supported by our Hospital Aftercare team following discharge from hospital to remain independent and safe at home and prevent re-admission. A 40% increase in referrals on the previous year.

273 People supported to help them manage their long-term health conditions, by our Integrated Care Programme.

150 Tablets distributed to isolated older people and supported them to get online through our Digital Inclusion project.

26,000 hours 18,666 visits to deliver essential shopping, cleaning and support by our Home Help team.

632 People supported who are living with Dementia and their carers, through our Dementia Community Links and Cognitive Stimulation Therapy groups.

£777,890 Received in grant income of which £282,058 was new, secured in-year.

£23,429 Secured from corporate fundraising.

£32,690 Raised from donations and events fundraising.

11% Increase in social media followers. Follow us on Facebook, Twitter, LinkedIn & Instagram.

132,465 Visits to our website.

16,400 Bags of donations to our charity shops (approx.)

Launched our online retail store, based in Accrington