Information and Advice - Faversham & Sittingbourne

Please note, this service is not available outside Age UK Kent Rivers - Head Office's catchment area.

Email: iaenquiry@ageukfs.org.uk
Telephone: 01795 532766

Age UK Kent Rivers provides a free and confidential Information and Advice service for people over pension age, and also to their families and carers.

Our Information and Advice Officer is here to provide impartial advice and explain the options available to you, ensuring the choice remains your own.

This service is available to those living in Faversham, Sheppey and the surrounding areas (postcodes ME9 to ME13).

*Opening Times: Monday to Thursday (excluding Bank Holidays) from 9am to 4pm, Fridays from 9am to 2pm.
*Pre-booked office appointments and home visits are available when required.

Pension Credit

Pension Credit is a means-tested benefit for people over State Pension age who have a low income. You might be eligible for Pension Credit if you've reached State Pension age and your weekly income is less than:

£218.15 if you’re single
£332.95 if you’re a couple.

Even if your weekly income is higher than these thresholds, you could still claim Pension Credit if you meet one of the following criteria:

• you're a carer
• you have a severe disability
• you have certain housing costs, such as service charges
• you're responsible for a child or young person who usually lives with you.

Contact our Information and Advice Team for a free Benefit Entitlement Check.

Attendance Allowance

If you require information on, or assistance with, an Attendance Allowance application please download and read our Attendance Allowance Form Completion Guide. If you require any further assistance or even if you would like to go over you answers with our Advisor, please contact us to arrange this.

Download our guide on how to complete an Attendance Allowance form

Cost of Living Crisis

Due to the current Cost of Living Crisis our Information and Advice Service is in very high demand and it is taking us up to 10 working days to reply to enquiries. In an effort to provide the best service possible we have included some links below that may help you in the interim:

Guides and Factsheets

The Age UK National website has a wide selection of Guides and Factsheets that are available to download or print.

https://www.ageuk.org.uk/services/information-advice/guides-and-factsheets/

Benefit Calculator

The Age UK Benefits Calculator is an easy-to-use tool that allows you to check what means-tested benefits you may be entitled to.

https://benefitscheck.ageuk.org.uk/Home/Start/

Household Support Fund

Funded by UK Government, the scheme is for those most in need of support to help with significantly rising living costs.

Age UK Kent Rivers are working with Swale Borough Council and other local organisations to deliver support within the Borough.

For more information on the HSF please contact us on 01795 532766 or email: hsf@ageukfs.org.uk

For all other Information & Advice

https://www.ageuk.org.uk/information-advice/

Whilst Age UK Kent Rivers are no longer able to provide an Information and Advice service in Medway, our friendly team can still assist you with the support you need by directing you to other local organisations who can help.

https://www.ageuk.org.uk/kentrivers/our-services/signposting/