Helping older people gain digital confidence

According to research by Post Office Broadband, who have joined forces with Google Digital Garage to put on Digital Drop-in sessions across the UK, 39% of over 65s don’t feel confident using a smartphone. Pat was one of those people, but in our video explains how these sessions helped her gain digital confidence.

Pat is a busy woman, and very passionate about her involvement in a local choir and a tennis club. A few years ago, however, she realised her lack of digital confidence was holding her back from fully immersing herself in her hobbies.

“It made me feel inferior to most people who are able to use it,” she tells us of her inexperience with technology. She therefore decided it was time to do something about it. “I thought, ‘I have to do this: hold my nose and jump, otherwise I’m going to be left behind’.”

So Pat went to a Digital Drop-in session in her local area, put on by Post Office Broadband and Google Digital Garage, to find out more about how to get the most out of her smartphone and apps. “[It was] absolutely A1!” she says of the help and advice she received. “I was so enthusiastic about the one-to-one help.”

Watch the video above to find out more about Digital Drop-in sessions helped Pat, and her ambitious technological plans for the future!