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Information and Advice Volunteer

Age UK HEY offers a free and confidential Information & Advice service for older people, their families, and carers. Clients are helped directly whenever possible, but if we are unable to help, we direct them to an organisation that can.

We are looking for friendly, caring individuals to volunteer with our Information & Advice team at our office. This will include undertaking tasks such as completing benefit claim forms or grant applications

The Information & Advice service is operated Mon-Fri 9am-4pm. It is a flexible role; however, we recommend a minimum of 5 hours per week due to the time required to complete claim forms and associated administration tasks.

Main Duties:

  • Completing client benefit and grant claims after triage by an I&A advisor (supervised by the advisor, with all forms being checked before submission)
  • Contacting clients for a follow-up and to find out if their application has been successful
  • Discussing client issues with an advisor to progress/resolve client enquiries
  • Complete a client and activity records as required on our database
  • Send out letters and leaflets to clients
  • Maintain confidentiality
  • Follow Age UK HEY’s policies and guidelines relating to volunteering and information & advice
  • Inform us of any changes to your circumstances, which may affect your volunteering

Training & supervision:

Full training and support will be provided in addition to an induction session. Relevant information & advice training will be provided once in post.

Personal Qualities and Experience:

  • Friendly and approachable demeanour
  • Good communication skills
  • Understanding of issues older people may face
  • Reliable, trustworthy and committed
  • Comfortable communicating over the telephone
  • Good literacy and numeracy skills
  • Proficient in computer use
  • Previous experience providing information & advice or benefit advice would be beneficial but not essential

For further information about this role:

volunteer@ageukhull.org.uk

01482 324644

Age UK Hull & East Riding

Axida House

350 Preston Road

Hull, HU9 5HH

Download Application Pack