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Befriending Administrator Volunteer

As a Befriending Admin Volunteer, you’ll play a vital role in ensuring older people continue to receive the support they need. You will make ad-hoc calls to clients when their regular volunteers are unavailable and check in with clients on the waiting list for befriending services. You will also provide general administrative support to the Befriending Manager.

This flexible, weekday daytime role helps to keep our befriending service running smoothly and provides valuable communication and care to older people in the community

Main Duties:

  • Make ad-hoc calls to clients whose regular volunteers are unavailable due to illness or other reasons.
  • Contact clients on the waiting list for befriending services a minimum of once a month to provide updates and check in on their wellbeing.
  • Provide administrative support to the Befriending Manager as needed.
  • Maintain confidentiality and adhere to Age UK HEY’s policies and procedures.
  • Be flexible and responsive to the needs of the befriending service.

Training & supervision:

Full training and support will be provided in addition to an induction and Health and Safety training. You will also work closely with the Befriending and Volunteer Manager, who you can report to when needed.

Personal Qualities and Experience:

  • Friendly, approachable, and caring demeanour.
  • Strong communication skills, with the ability to make empathetic and supportive calls.
  • Reliable, trustworthy, and flexible.
  • Good organisational skills and attention to detail.
  • A good sense of humour and a positive outlook.
  • Understanding of the challenges faced by older people.