Policies and Procedures

Age UK Hounslow currently has a number of Policies and a large number of Processes and Procedures.  All documents are reviewed at least annually (some more frequently when there are changes to laws and other reasons).  All Policies and Procedures are provided to all staff who confirm they have read and understood them and some appropriate Policies and Procedures are provided to Volunteers in line with the work they are performing for the charity. 

The list of Policies and Procedures can be found below -  if you wish to have a copy please contact our main centre at 0208 560 6969 

Document Name

Absence Policy

Alcohol & Drug Policy

Bullying & Harassment Policy

Charging Policy

Clean Desk Policy

Code of Conduct

Complaints Policy

Confidentiality Policy

Conflict of Interest Policy

Cost Effectiveness Policy

Data Protection GDPR Policy

DBS Disclosure Policy

Dignity & Respect inc Social Care

Disciplinary Rules & Procedures Policy

Electronic Communication Policy

Environmental Policy

Equality & Diversity Policy

Financial Controls

Fundraising Policy

Gifts, Donations, Wills & Bequests

Grievance Policy

Hand Hygiene & Infection Control

Health & Safety Policy

Home Working Policy

Internet Use

Lone Worker Policy

Maternity, Paternity, Adoption Policy

Menstrual and Menopause Policy

Mental Capacity Policy

No Smoking & Vaping Policy

Password Policy

Privacy Policy

Protection of Vulnerable Adults Policy

Recruitment & Selection Policy

Recycling & Waste Management Policy

Reserve and Investment Policy

Risk Assessment Policy

Safeguarding Policy

Service Users Code of Conduct

Social Media Strategy 21/22

Social Media Consent Form

Staff Training & Development

Use, Security & Return of Equipment

Vaccination Policy

Volunteer Training Policy

Volunteering Policy

Volunteer/Staff Purchasing

Whistleblowing Policy

Please contact Age UK Hounslow for other Policies and Procedures documentation.