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Quality Assurance

Age UK HHB stands tall on a foundation of excellence and integrity, showcased through our prestigious accreditations and unwavering standards of service. These accolades not only set benchmarks for best practices but also affirm our steadfast commitment to delivering unparalleled quality across all our services.

Investors in People (IIP)

Investors in People (IIP) is a framework that empowers organisations like Age UK HBB to enhance productivity through people development. By setting standards for supporting, managing, and nurturing teams, achieving IIP accreditation showcases our commitment to fostering talent, driving excellence, and cultivating a vibrant workplace culture that enhances performance and engagement.

Cyber Essentials

The Cyber Essentials scheme, supported by the UK government, is a cybersecurity certification program designed to help organisations like Age UK HHB defend against online threats. It emphasises basic cyber hygiene practices to mitigate risks and safeguard data and IT systems.

Advice Quality Standard (AQS)

At Age UK, the Advice Quality Standard (AQS) serves as a hallmark of excellence for our advice services in social welfare law, demonstrating our commitment to accessibility, effective management, and the expertise of our staff in meeting the diverse needs of our clients. This dedication ensures that our services across Hillingdon, Harrow, Brent uphold high standards and integrity, providing reassurance to our clients that they can rely on us for well-managed, and expertly delivered support in navigating social welfare issues.

Quality of Information and Signposting Standard (QISS)

Age UK HHB proudly announces that we have been awarded the QISS 23-24 Quality Marque, recognizing our dedication to high-quality information and signposting services. This accolade highlights our commitment to providing accurate and helpful support to our clients and their carers.

Age UK Charity Quality Standard (CQS)

The Age UK Charity Quality Standard (CQS) is an esteemed recognition for Age UK network members, awarded after external assessment. It certifies that an organization is well-governed, well-managed, has a clear strategy, and prioritises the well-being and safety of older people, staff, and volunteers. Organisations like Age UK HHB have proudly met these high standards.