Data Governance

Good data governance is essential for keeping your information accurate, secure, and used responsibly. We ensure clarity in everyone's role in managing data, maintain high standards for data quality, prioritise your privacy, and adhere strictly to all relevant regulations. This includes making data easily accessible to authorized personnel while safeguarding against unauthorized access. These practices enable us to make informed decisions, earn your trust, and efficiently operate our charity. Additionally, we have established specific policies and processes to uphold these standards. For instance, our GDPR policy outlines how we comply with the General Data Protection Regulation (GDPR), ensuring that personal data is collected, processed, stored, and protected in a manner that respects individuals' privacy rights.

We are committed to transparency in our data practices. Regular audits and reporting ensure accountability, providing stakeholders with confidence in our data handling procedures.

All staff receive comprehensive training on data protection to ensure they understand their responsibilities and the importance of maintaining high data standards. Regular refresher courses keep everyone informed about the latest best practices and regulatory changes.

We have a robust risk management framework in place to identify, assess, and mitigate potential data-related risks. This includes regular risk assessments, data breach response plans, and continuous monitoring to prevent and address any issues promptly.

We actively engage with our stakeholders, including funders, partners, and service users, to understand their expectations and concerns regarding data governance. This engagement helps us tailor our practices to meet their needs and build stronger, trust-based relationships.

By integrating these additional practices and principles, we ensure that Age UK HHB remains a trustworthy, professional, and responsible steward of data, reinforcing our commitment to excellence in serving our community.

Our Data Protection Officer is Sam Mackenzie, Director of Resources.
She can be contacted via: dpo@ageukhhb.org.uk

As part of our commitment to confidentiality, we have appointed a Caldicott Guardian. This senior individual is responsible for safeguarding the privacy of people's health and care information. This ensures that all our interactions with local authorities providing social services within the NHS and patients adhere to your legal rights regarding confidentiality and privacy.

Our Caldicott Guardian is Julian Lloyd, CEO.
He can be contacted via: CaldicottGuardian@ageukhhb.org.uk