Compliments and Complaints

We are committed to improving our services. Your feedback is vital to us including complaints and comments, as well as compliments.  Are you happy with the service you have received? How could we improve our services? What do we do well and what can we do better?  

As a customer of Age UK Hertfordshire, you have a right to complain if you are not satisfied. As a relative or friend of a customer, you have a right to complain on behalf of the customer. 

If you have a complaint about a service, the first thing to do is talk to the person you normally deal with at Age UK Hertfordshire. Your complaint will be treated in strict confidence. Very often, this is all that is needed to resolve the problem. If you are not satisfied with the response or feel unable to discuss it with the individual, then please contact us via the form below. 

You can also download our complaints procedure at the bottom of this page.

We will acknowledge your complaint in writing within five working days. Your complaint will be dealt with as quickly as possible and we will write to inform you of the outcome.

If you have received exceptional service and would like to tell us about it, we would love to hear from you. Please use the form below to give us your feedback.