Margaret's Story

'With help from the InTouch Team, I was able to take back control of my life.'

After losing close family connections, mourning the loss of her sister, and being diagnosed with terminal cancer, Margaret was then diagnosed with depression and referred to our InTouch Telephone Support Service.

Maria, one of our InTouch Support Workers, was the first point of call for Margaret.

After getting to know Margaret, Maria discovered that loneliness and isolation were bigger issues than she had let on. Margaret would visit her local shops everyday just to see and speak to other people, even if it was just the cashier.

Maria spoke to Margaret about attending a local lunch club. She agreed to go and enjoyed them a lot, especially the computer lessons, which built her confidence.

In March 2020, COVID-19 changed everything and a lockdown was imposed, meaning Margaret had to stay at home and her social life was cut.

Maria supported Margaret through this, and together they came up with a new routine to stick to whilst shielding. By taking back control of her life, she slowly felt more empowered to do the things that she loved.