Information and Advice
(we are currently experiencing a greater than usual demand for our service, so it may take us longer than we would like to respond to referrals)
The information and advice service is available to all older people, their family, friends, carers and those who represent them across the District.
Our fully trained Information Officers are here to help you with any enquiry you may have.
They offer free, confidential and independent information and advice on a wide range of issues including housing, money, benefits, health and community care.
We can offer to undertake a Welfare rights check for you, to find out if you may be eligible to claim pension credit, council tax benefit or Attendence Allowance. We can also help you with the completion of any of the paperwork related to making these claims.
When you contact our information service you can be assured of a professional, caring and confidential service.
Our information and advice service is based around a series of comprehensive factsheets covering the key areas of income and benefits, consumer, health, community care, housing, leisure and, learning and work.
Our factsheets are designed to provide
- Practical information for those older people who wish to help themselves
- A definitive guide for those whose work helps older people
They are available free of charge and a number of them are updated to coincide with the current financial year and all are regularly updated and checked for accuracy.
We also have a wide range of Information sheets on such topics as retiring abroad, making a living will or instructions for your next of kin forms. These specialist information sheets are also available free of charge to anyone who requests them.
We can also provide you with up to date local information of services and help available to older people.
Information can be accessed by telephone, email or by visiting our Reculver Road building. If you are unable to visit our office, we can visit you at home.
Contact
Related pages
We would like to advise you of a scheme that is operating by Citizen Advice and is supporting people in Kent who are struggling financially or need support to manage the rising cost of living through its new Money Advice Hub. The service is completely free and confidential. People can access the service online by visiting www.kentmoneyadvicehub.com (with video call and webchat functions) or by calling the freephone number on 0800 808 5622 by phone from Monday – Friday between 8am – 8pm. It can also be accessed using one of five kiosks installed in community spaces in Gravesham, Cliftonville, Ramsgate, Aylesham and Ashford.