Information and advice

Age UK Hammersmith & Fulham offers a free and confidential Information and Advice (I&A) service for anyone aged 50 and over living in the borough of Hammersmith & Fulham.

We know later life can bring new challenges — from understanding benefits and care options to managing your home or health. Our experienced adviser is here to help guide you through your options with clear, independent information and support.

What We Can Help With

We can provide information and guidance on a range of topics affecting older people in Hammersmith & Fulham, including:

• Health & Social Care: Finding a care home or arranging support at home, understanding how care is funded, and dealing with health and care services.

• Income (60+): Welfare benefit checks and help to apply for Attendance Allowance, Council Tax Support, Housing Benefit, and Pension Credit.

• Housing: Advice on housing options, staying safe and warm at home, home adaptations, and preventing falls.

• Local Services: Information on community services, groups, and support available in Hammersmith & Fulham.

• Transport: Help to apply for Freedom Passes, Blue Badges, Taxicards, and 60+ Oyster Cards.

• Please note we do not provide advice on immigration or debt advice.

How to Access the Service

Our service is available by appointment only.

Due to high demand and reduced staff capacity, we are currently operating a long waiting list.

Please note:

• We cannot offer same-day appointments.
• It may take several weeks before we can book you in.
• We appreciate your patience while we do our best to help everyone who contacts us.

Other Places You Can Get Help

Below are trusted local and national organisations that provide reliable advice, specialist guidance, and practical support for people aged 50 and over living in Hammersmith & Fulham. These services may be able to assist you more quickly if your enquiry is urgent or outside our current capacity.