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Age UK Gateshead is committed to continuously improving the standard
of services provided, but there maybe times when things go wrong or things are amazing. If you have a complaint or comment about the service you have received, please use the following procedures.
We hope that your experience of Age UK Gateshead is a positive one, and we look forward to hearing from you.
If something goes wrong or causes you concern we would like to hear from you so we can improve and prevent similar incidents from reoccurring.
If you want to raise a concern, objection or make a complaint about the services and responses you have received from Age UK Gateshead, we ask that you raise it directly with the manager of the service concerned. You can do this in writing, by email or telephone to:
Age UK Gateshead
215 High Street
Gateshead
NE8 1AS
Email: advice@ageukgateshead.org.uk
Telephone: 0191 477 3559
We aim to resolve complaints and concerns immediately, to everyone’s satisfaction; in most incidents this can be done informally via letter, email or telephone.
Comments, Compliments & Complaints Leaflet:
Comments, Compliments & Complaints Leaflet
Our policy:
Compliments, comments and complaints policy & procedure 03.03.25.pdf