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Day Care Lead

Contract Type: Fixed term (1 yr)

Job Type: Part-time (28 hours over 4 days)

Please note that this role may extend to include other days and times as the service develops.

Pay: £15.35 per hour (£28950.21 pro rata per annum)

Benefits:

-Company pension

- Free on-site parking

Location: AGE UK Exeter, The Sycamores, Mount Pleasant, Exeter

Reporting to: Operations Manager

Reference ID: Day Service Lead

Introduction:

At Age UK Exeter, we are dedicated to delivering exceptional care and support to older adults in our community. This role is pivotal in ensuring that our day care service operates smoothly and continues to meet the needs of our service users with the highest standards. If you have initiative and are enthusiastic about making a difference in the lives of older people and have the skills to lead a dynamic team, we would love to hear from you.

Job Description:

We are looking for an experienced service manager to lead our day service project for older adults, including those living with mild to moderate dementia or physical frailty. Reporting to the Operations Manager, the successful candidate will be responsible for ensuring the delivery of a high-quality, safe, and engaging service that meets the varied needs of our service users. This role is crucial to our organisation, as it involves not only managing the day-to-day operations but also actively promoting and championing the service to expand its client base and increase its visibility within the community. This is varied role of working side by side with staff and volunteers delivering services combined with management tasks and service development.

The successful candidate will be excellent at time and task management and be confident in engaging with families, professionals, and various audiences, representing the service with a professional yet empathetic approach.

A key aspect of this role is the ability to meet targets and plan for success, identifying and seizing opportunities to develop the service, encourage recommendations, and secure new commissions.

Please note: While this position is currently part-time with a day shift schedule, there may be a need to extend the role to include additional days and varied working hours as the service continues to evolve.

Main Duties:

- Service Management: Oversee the smooth and safe operation of the day service, ensuring it remains enjoyable, stimulating, and inclusive, while catering to the interests and preferences of service users.

- Work side by side with day service staff and volunteers, support clients attending the service and provide flexible cover when required.

- Client Engagement: Receive referrals, assess service users' needs, and determine how the day service can best support them.

- Personalised Care: Promote a personalised approach in the delivery of services, ensuring that each user's experience is tailored to their individual needs and preferences.

- Family and Professional Liaison: Confidently engage with families and external professionals to ensure that service user needs are fully understood and met, making referrals to external agencies as needed.

- Service Promotion: Actively champion the day service, seeking opportunities to increase its client base, promote its benefits, and secure new commissions.

- Target Achievement: Meet established targets and develop strategies for service success.

- Record Keeping: Keep accurate and up-to-date client information using the CharityLog web-based client management system and produce reports, as necessary.

- Financial Documentation: Ensure the finance team has all the necessary documentation for invoicing.

- Safety and Compliance: Ensure all staff and volunteers understand and implement moving and handling, safeguarding, first aid, and fire procedures, following necessary training.

- Team Support: Support and supervise a small team of day service assistants and volunteers, fostering a positive team ethos.

- Recruitment: Assist in the recruitment of staff and volunteers as needed.

- Equipment Management: Take responsibility for the upkeep and management of equipment and storage space.

- Training and Development: Take part in supervision sessions, meetings, and relevant training courses.

- provide staffs 121 supervision sessions for staff.

- Health & Safety: Adhere to and promote Health & Safety regulations within the day service environment. Sycamore Days is currently operating as a non-regulated day centre.

- Safeguarding is everyone’s responsibility. As a service lead you will be a key safeguarding worker who is able to recognise and escalate concerns in a professional and timely manner.

- Other Duties: Undertake any other duties commensurate with the role. This can involve supporting other services and activities that are delivered by the organisation.

On rare occasions, staff may be required to assist with personal care tasks (e.g., help with washing, dressing, or toileting) to manage unanticipated incidents due to age, illness or disability, where appropriate.

Person Specification

Essential:

- Demonstrated energy, flexibility, and diligence.

- Initiative and independent thinker.

- Warm, friendly personality with a non-judgemental attitude.

- Excellent interpersonal and communication skills at all levels, both in person and over the phone.

- Strong supervisory skills with the ability to motivate and lead a team.

- Understanding and sensitivity to the needs of older people.

- Proven knowledge and experience of dementia-friendly approaches, including an understanding of the specific needs, challenges, and behaviours associated with dementia.

- Proficiency with Office 365 and CRM software, such as Charitylog or similar.

- Knowledge of IT systems and m365 applications, or the ability to quickly develop these skills.

- Experience managing health and safety requirements, including writing risk assessments.

- Knowledge of GDPR regulations.

- Ability to juggle competing priorities effectively.

- Ability to work well both independently and as part of a team.

- Respect for older people and a clear understanding of confidentiality issues.

- Ability to remain calm in stressful situations.

- Strong written English and decision-making skills.

Desirable:

-Professional curiosity and confidence in handling money.

- A good general level of education.

How to Apply:

To apply for this position, please submit your CV and a covering letter detailing your relevant skills, experience, and qualities and why you would be a suitable candidate for the role. For an informal discussion about the role, please contact Rich Boult on 01392 202092.

Closing Date: 23rd January 2025

Interview Dates: 28th, 29th,30th January 2025

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: £15.35 per hour

Expected hours: 28 per week

Benefits:

• Company pension
• On-site parking

Work Location: In person

Application deadline: 23/01/2025
Reference ID: DCL JAN 2025

Enabling Home Support Cover Worker

Enabling & Home Support Service Lead

Hours: 25 hours per week

Salary: £15.35 per hour. £28950.21 pro rata per annum.

Contract Type: Fixed term (1yr)

Responsible to: Service Development Manager

Responsible for: Assessment & Admin Officers; proportion of dispersed community team of Enabling Staff

Location: Age UK Exeter’s Centre and offices – The Sycamores, Mount Pleasant Road, Exeter, EX4 7AE

Job Purpose: in conjunction with the Service Development Manager, lead a team to develop an effective and efficient Enabling service that responds to the needs of older people in Exeter. To provide supervision, support and direction to the Enabling team.

Main Duties:

Supervise and support the work of the Assessment & Admin Officers, working with them to ensure the smooth running of the service

Work with the Manager on developing and monitoring the annual development plan for the service, identifying opportunities for growth and agreeing targets and priorities with the CEO, working to agreed Key Performance Indicators and taking responsibility for tasks as delegated.

Ensure that quality checks that safeguard the service and clients are undertaken by the Assessment & Admin Officer, and any improvements required are made swiftly

Promote and market the Enabling Service to health professionals and other agencies, and to private individuals and families

Monitor referrals and workflow in order to manage capacity within the team: undertaking recruitment as necessary

Identify, organise and lead on thorough induction of new Enabling staff and on-going training, in particular for community-based Home Support workers.

Lead on ‘troubleshooting’ client and staffing issues in the team, delegating, coaching and supporting as necessary

Manage own caseload of visits and reviews for clients with any concerns.

Keep the Manager abreast of concerns about client care or wellbeing, and work with her to report and manage any safeguarding issues in accordance with our policy and DCC procedures

To respond to client concerns or complaints and advocate for excellent client care, liaising with rest of team, SMT, CEO and external colleagues and agencies as appropriate

Work with the Assessment & Admin Officers to ensure that annual client updates are implemented, and changes at individual or service level are recorded and acted on

Work with the Assessment & Admin Officers to ensure that all staff receive one to one support and supervision in line with AUKE’s policy: including direct supervision of the 2 Assessment & Admin Officers and a proportion of Home Support workers. Ensure regular, effective staff meetings take place bi-annually

Authorise leave for the Enabling team including Home Support Workers ensuring sufficient cover is in place for the service to operate smoothly

Work with the Finance Manager to ensure any pay or annual leave queries are dealt with appropriately and assist in managing any outstanding debts by clients.

Ensure that monthly stats, board reports, PIR and case study information is prepared and returned as requested

Ensure that risk assessments for Enabling are kept up to date and reviewed appropriately, identifying any changes/ concerns to the Manager.

Follow Age UK Exeter’s policies and procedures, and promote to others in team

Undertake any other duties commensurate with the post

This post is subject to an enhanced DBS check.

Travel: A full driving license and access to a vehicle is essential. A mileage allowance is payable for essential travel during working hours.

Time Off in Lieu: Some work outside of the post’s normal hours may be required,

for which Time Off in Lieu can be claimed.

Probationary Period: 6 months

Annual Leave: Equivalent of 6 weeks per year including Bank Holidays

Benefits:

- Company pension

- Free on-site parking

Person specification.

Must be a self-starter with an appetite to manage risk and lead change initiatives.

Must have energy and a motivation to grow this incredibly successful project in line with needs across the city.

Must be solution focussed with an innovative mindset.

Clear thinking

Excellent communication skills

The ability to lead a team

Comfortable with change

How to Apply:

To apply for this position, please submit your CV and a covering letter detailing your relevant skills, experience, and qualities and why you would be a suitable candidate for the role. For an informal discussion about the role, please contact Karen Brooks on 01392 202092.

Closing Date:

23rd January 2025

Interview Dates:

• 28th, 29th,30th January 2025

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: £15.35 per hour

Expected hours: 25 per week

Benefits:

• Company pension
• On-site parking

Application deadline: 23/01/2025
Reference ID: EHSS JAN 2025

Job Description 

Home Support Worker – Cleaner
To provide a friendly, efficient cleaning service to older people in Exeter that promotes their independence and ability to stay in their own homes.

PLACE OF WORK: Clients Homes throughout Exeter.  

RESPONSIBLE TO: Enabling & Home Support Manager.

MAIN PURPOSE: To provide general household / domestic tasks on a regular basis within Age UK Exeter’s client’s home.

MAIN TASKS: to include: - cleaning bathrooms, cleaning kitchens, fridges & sorting cupboards. Vacuuming, sweeping & mopping floors. Dusting & polishing of furniture. Changing the beds, Laundry & Ironing. Emptying waste bins and transporting to external bins. Collecting shopping, running errands.

All the work is in the City of Exeter, and you must have access to a vehicle and hold a full UK driving license.

Variety of hours available between 8.30am and 4.30pm, Monday to Friday. Flexible contract with a minimum expectation to be available for 8 hours per week.  

You will be supported as part of our Enabling & Home Support team.

There is no personal care with this role.

Probationary Period: 6 months from commencement of post.

Pension: Staff aged between 22 and state retirement age earning above the threshold for income tax will be automatically enrolled into the Scottish Widows Age UK pension scheme based on a 5% contribution by both employer and employee. Staff may opt out of the scheme within 30 days of receiving the scheme’s joiner pack for a full refund of any contribution made. Other staff may opt to join the scheme upon request.

Notice: One month’s notice will be required in writing by either side. One week during the probationary period.

Travel: Mileage will be paid between clients at a rate of 45p per mile. It will not be paid from home to first client or last client to home. Mileage will also be paid for occasions when the client is escorted out in your car.

Annual Leave: 6 weeks including public holidays.

Shortlisted candidates will be contacted and invited for interview. In the interests of economy, we regret we are unable to acknowledge other applications.

The post is subject to an enhanced DBS

Salary: £11.50

Job Type: Part-time, permanent variable hours.

To apply

Phone us on 01392 202092 or email info@ageukexeter.org.uk and we can send you an application pack in the post or by email.

If you would like further information about this position, please telephone us on 01392 455606 and speak to Karen Brooks, Enabling & Home Help Service Manager.