Emergency Telephone Numbers

Urgent enquiries and possible routes of advice and information

Age UK National Advice Line :  0800 678 1602

Lines are open 8am-7pm, 365 days a year.

Social security

If you need advice about State Pension or Pension Credit, you can contact:

Telephone: 0800 731 0469

Textphone: 0800 731 0464

NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0469

Welsh language: 0800 731 0453

Welsh language textphone: 0800 731 0456

Welsh language NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0453

Monday to Friday, 8am to 6pm

Find out about call charges

If you need advice about Attendance Allowance, you can contact:

Telephone: 0800 731 0122

Textphone: 0800 731 0317

NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0122

Monday to Friday, 8am to 6pm

Find out about call charges

If you need advice about Personal Independence Payment, you can contact:

Telephone: 0800 121 4433

Textphone: 0800 121 4493

NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 121 4433

Monday to Friday, 8am to 6pm

Find out about call charges

If you need advice about JSA, ESA or Income Support, you can contact:

Telephone: 0800 169 0310

Textphone: 0800 169 0314

NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 169 0310

Welsh language: 0800 328 1744

Monday to Friday, 8am to 6pm

Find out about call charges

If you need advice about Universal Credit, you can contact Jobcentre Plus by:

signing in to your online account - you’ll get a reply Monday to Friday, 8am to 6pm or calling the Universal Credit helpline if you do not have an online account

Telephone: 0800 328 5644

Welsh language: 0800 328 1744

NGT text relay – if you cannot hear or speak on the phone: 18001 then 0800 328 5644

Textphone: 0800 328 1344

Monday to Friday, 8am to 6pm

Find out about call charges

Social Care

If you have enquiries about the provision of social care services, whether at home or in a care or nursing home, you can contact the local authority.

If you have safeguarding concerns about someone being abused or neglected, contact the local authority safeguarding team 020 8379 1001 . If the situation is very serious, contact the Police on 999.

Health

If you have urgent health problems, telephone 111. This is a 24-hour helpline in England for advice on urgent but non-life-threatening symptoms, including dental related problems.

Homelessness

In England, if you have an enquiry about homelessness or threatened homelessness, contact your local authority as soon as possible.

Age UK National Advice Line :  0800 678 1602

Lines are open 8am-7pm, 365 days a year.

Other useful numbers include

Medical Help:

999 for emergencies

111 for medical advice

Police:

999 for emergencies

101 for everything else

Enfield Crisis Team

Ivy House

Chase Farm Hospital

127 The Ridgeway

Enfield, EN2 8JL

Tel: 020 8702 3800 – please note, this number will be directed to the 24-hour Crisis Telephone Service which you can also reach by dialling 0800 151 0023.

Samaritans

116 123

SHOUT (for support in crisis)

Text SHOUT to 85258