JOB TITLE: Information & Advice Assistant

Based:                        Hastings

Starting Salary:         £23,660 FTE

Hours:                        15 hours per week, 9.30-12.30 and 12.00-15.00 Mon-Fri

Location:                    Isabel Blackman Centre, Hastings

Are you:

• Passionate about making a positive difference in the lives of older people?
• Able to use IT systems and databases competently?
• Confident in delivering information over the telephone?
• Able to give great customer service?

Could you:

• be a part of empowering older people and their families with information and support?

Do you have:

• An interest in the needs of older people?
• A passion for supporting people to maintain their independence, improve their sense of well-being, and help them take more control of their lives?
• The ability to work inclusively with older people, along with an understanding of the need for client confidentially?
• Great communication skills, adapting your approach to ensure understanding at all levels?
• The ability to manage several tasks at once and keep yourself motivated to perform under pressure?
• Good IT skills and experience working with databases and virtual meeting software (e.g., MS Teams and Zoom)?

About the Role:

Age UK East Sussex requires Information & Advice Assistants.

As an Information and Advice Assistant, you will provide person-centred and outcomes focused information, advice and support services to older people in East Sussex.

You will identify their needs and the services they may wish to access, support the improvement of their sense of wellbeing, putting them in more control of their lives.

You may need to work with a variety of other professionals, and support may be provided over the telephone, via online options or in writing. We aim to reach those affected by the challenges experienced by older people from all communities and support their needs within East Sussex.

About You:

We are looking to welcome approachable, enthusiastic, and knowledgeable individuals who will focus on supporting older people across East Sussex.

About Us:

Age UK East Sussex is an independent local charity. We've been working in the local community to help older people for over 75 years. We have a team of dedicated staff and amazing volunteers helping us to deliver services and activities for older people in East Sussex. We are an independent, locally focused charity. Led by the needs and aspirations of those in later life. We are the main county-wide charity supporting older people in East Sussex. Our vision is to that East Sussex is a great place to grow older.

All job applicants will be required to provide at least 2 referees (one must be your most recent employer) and be prepared to undertake a basic DBS Disclosure. This process forms part of our recruitment policy. Please note that we will only accept applications on our company application form.

The deadline for applications is Friday 4 April 2025 at 4 pm.

Interviews will be taking place on the Thursday 10 April at our Hastings office: Isabel Blackman Centre, Winding Street, Hastings.
Registered Charity Number 1139470