Retail Volunteers

Purpose of Role

To assist the Shop Manager in the running of an Age UK East Sussex Charity Shop.

Role of the Volunteer

• To assist the Shop Manager in sorting, sizing and tagging donated goods.
• Replenish stock in the shop as required.
• Assist in keeping the shop clean and tidy.
• Assist customers in a polite and friendly manner.
• Operate the till.
• Undertake other tasks as required by the Shop Manager.

Skills and Attributes Needed

• Trustworthy and reliable.
• Patience and tact.
• Good communication and interpersonal skills.
• Basic numeracy skills.
• A pleasant and friendly manner.
• Ability to act on own initiative.
• Enjoy working as part of a team.

As a Volunteer We Would Ask You To:

• Be available for volunteering at a regular time each week.
• Adhere to Age UK East Sussex confidentiality and equal opportunities policies maintaining discretion and confidentiality at all times.
• Be reliable and conscientious.
• Attend all training and information days and group meetings.
• Participate in regular one to one supervision with your line manager.
• Exercise patience and understanding when dealing with customers.

As a Volunteer We Will Offer You:

• An induction and ongoing training with support sessions if required.
• Reimbursement of out of pocket travelling expenses.
• Full recognition of the time, energy and skills volunteers freely give - for example long service and merit awards.
• The opportunity to be part of a friendly team.
• Respect for volunteer’s limitations, both in time and emotional involvement.
• The opportunity to meet other volunteers and attend occasional social events.
• The opportunity to be involved in the planning and development of Age UK East Sussex.
• Appropriate insurance cover - to protect you whilst you are acting on behalf of Age UK East Sussex.
• The opportunity to enhance your skills in a retail environment.

We place great value on our volunteers, who bring so much to the organisation.  Their time, energy and commitment are recognised and greatly appreciated.