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Befriending Coordinator

Job Title: Befriending Coordinator

Reporting to: Befriending Manager

Location:  Greenford Community Centre

Pay Rate: £19,146 per annum

Contract: Fixed-term contract providing maternity cover until January 2025

Hours: 4 days per week (hours of 9:30 AM - 4:30 PM, Monday to Friday)


Job Description

Age UK Ealing is looking to recruit a dedicated and compassionate Befriending Services Coordinator. This role is essential in supporting and assisting elderly and vulnerable individuals within the community, helping them build networks and maintain social connections. The position is part-time, flexible, and funded until January 2025.


Key Responsibilities

  • Service Coordination: oversee the befriending services program for elderly and vulnerable individuals.
  • The role will demand a division of time between the office, and out in the community completing home assessments and matching visits. 
  • Referral Management: Handle referrals from various sources such as self-referral, councils, community groups, and GPs for individuals identified as socially vulnerable.
  • Assessment: Conduct one-on-one assessments in clients' homes to evaluate their needs and determine the suitability of befriending services.
  • Volunteer support: matching volunteers to clients based on compatibility and interests.
  • Event Organisation: Plan and facilitate social activities and events to encourage community engagement and reduce isolation.
  • Support and Guidance: Provide ongoing support and guidance to volunteers and clients.
  • Record Keeping: Maintain accurate and confidential records of interactions, activities, and assessments. Document all activities in the online CRM system and use spreadsheets as needed.
  • Reporting: Pull and prepare reports from the system to update KPIs regularly.
  • Collaboration: Work with local agencies, services, and community groups to enhance support networks for beneficiaries.
  • Travel: Travel within the Ealing area to meet clients and occasionally transport them to places. Mileage is expensed at 40p per mile.


Requirements

  • Experience: Prior experience working with elderly and vulnerable individuals in a community or social care setting.


Skills

  • Strong organisational, coordination, and time-management skills.
  • Excellent communication and interpersonal skills.
  • Good knowledge of the Ealing area and local services.
  • IT literacy, including proficiency in using CRM systems and spreadsheets.
  • Compassionate, empathetic, proactive, and able to work independently and as part of a team.

Transport

Own vehicle required for travel (mileage reimbursed at 40p per mile).

 

Benefits

  • Competitive Annual Salary £19.146
  • Mileage expenses reimbursed at 40p per mile.
  • Opportunity to make a meaningful impact in the community.
  • Supportive and collaborative working environment.


If you are passionate about making a difference in the lives of elderly and vulnerable individuals and have the skills and experience required for this role, we would love to hear from you. Please submit your CV and a cover letter detailing your suitability for the position to recruitment@ageukealing.org.uk.

Shortlisted candidates will be required to complete a Declaration Form and Equality, Diversity & Inclusion Monitoring Form.

This post is offered subject to a satisfactory Disclosure and Barring Service (DBS) check and references.

Only shortlisted candidates will be notified.       

 

Deadline: Sunday 7th July 2024 at midnight

Interviews: From 10th July 2024

Start Date: as soon as possible

 

Age UK Ealing strives to be an Equal Opportunities employer. Age UK Ealing is committed to safeguarding and promoting the welfare of older people and all vulnerable groups within the London Borough of Ealing, and requires all staff and volunteers to share this commitment.