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Administration (Operations) Officer

Published on 07 January 2025 01:32 PM

Location: Doncaster

Hours:  21 hours (across 3 days but flexibility can be offered).

Monday - Friday 08.30 – 16.30. Days and hours to be agreed. 6 month fixed term contract, with possibility to move to permanent.

Salary: £23,400 FTE

Job Purpose

To provide administrative support to ensure the efficient operation of the service provision of Age UK Doncaster.

 

Main Duties

 

  • To provide full administration support to the Information and Advice Team, including but not limited to handling client referrals including client callbacks, producing and posting letters, updating Charity Log database, filing of sensitive documentation, maintaining client confidentiality and data protection.

 

  • To provide full project administration support to the KIM Team, including but not limited to collating assessment and review packs, producing and posting letters, typing and handling telephone messages, marketing support as required such as printing materials, circulating event invites via post/email and sharing project updates with internal colleagues.

 

  • Support the Community Services Team with general administration, including but not limited to, printing and binding logbooks, printing and collating assessment packs, and producing and posting letters.

 

  • As part of the administration team to act as Receptionist during busy periods or periods of team absence, including handling any routine telephone and visitor enquires, including referrals for services, from clients, staff, members of the public, statutory bodies, processing incoming and outgoing post, maintaining stationery and PPE stock including orders and issuing of stationery/PPE to staff.

 

  • As part of the administration team, to undertake any reasonable duties in line with the job purpose that may be required by Age UK Doncaster in accordance with the agreed policies and procedures of Age UK Doncaster.

How to apply

email admin@ageukdoncaster.org.uk

We reserve the right to close the advert if we receive a sufficient number of applications.

 

Age UK Doncaster

Administration Officer

Person Specification

 

 

Requirement

 

Essential or Desirable

 

How Assessed

Qualifications / Education / Training:

·         Good passes in GCSE or equivalent with good passes in Maths and English

 

 

Essential

 

 

 

Application, certificates

Experience:

·         2+ years of office admin experience

·         Operational admin experience

 

Essential

Desirable

 

Application, interview

Knowledge:

·         Microsoft Office 365 including SharePoint

 

Desirable

 

Application

Skills & Competencies:

  • An organised and tidy approach to work 
  • Excellent telephone manner and customer/colleague service skills
  • Competent using the Microsoft Office suite
  • Clear communicator 
  • Excellent written communication skills
  • Ability to work under pressure, prioritise and meet deadlines autonomously 
  • The ability to be independent in your work style but also work as part of a team
  • Minute-taking

 

Essential

Essential

 

Essential

Essential

Essential

 

Essential

Essential

 

Desirable

 

Application, interview

 

Personal Attributes:

 

·         Commitment to Age UK Doncaster’s mission and values

·         Trustworthy, reliable, discreet

·         Able to work independently and as part of a team

·         Flexible and able to multi-task

·         Working to deadlines

·         Attention to detail

 

 

Essential

 

 

Essential

 

Essential

 

Essential

 

Essential

 

Essential

 

 

Application, interview

 

 

Any additional factors

·         Ability to travel

 

 

Essential

 

 

Application

Age UK Doncaster

CORE VALUES

 

OUR VISION

Doncaster is a better place to age.

 

OUR MISSION

To take the fear out of ageing by empowering and supporting older people in Doncaster to live and age well.

 

OUR VALUES

We are courageous

For you this means we champion your right to lead a fulfilling life in older age and this underpins everything we do.

For us this means we embrace the challenge of a changing world, are committed to innovation and are resilient when things don’t go our way.

 

We are respectful

For you this means we see you as an individual, treating you with kindness and listening to your needs.

For us this means we celebrate each person’s contribution and behave in a supportive manner to one another.

 

We are effective

For you this means you can depend on us and that the work we do has the impact it is meant to have.

For us this means we deliver quality services based on what works and wh