Careline
- Location: Age UK Derby and Derbyshire
- Price: Free
Please note, this service is not available outside Age UK Derby & Derbyshire - Head Office's catchment area.
Age UK Derby and Derbyshire
29a Market Place
HEANOR
Derbyshire
DE75 7EG
United Kingdom
Email: cathy.lomax@ageukdd.org.uk
Telephone: 01773 766922
Our Careline service is now CLOSED to new referrals. The service will cease completely on 31st March 2025 due to the grant ending from Derbyshire County Council. We want to thank all the staff and volunteers who contributed so much to the success of the service over the years.
Careline is a telephone befriending service for people living in Erewash. Older people will receive regular telephone calls for a friendly chat.
"Chatting to the Careline staff makes my day and leaves me feeling that someone cares and that I'm wanted." (quote from family member of user)
Careline also provides social and emotional support to older people who are isolated or lonely and who want to maintain their independence. The service provides access to a wide variety of preventative information and support.
Who is it for?
- People living in the Erewash area
- Older people who feel isolated
What are the benefits?
- Older people feel less isolated and more engaged with their community
- Older people have contact with a wide variety of preventative information and support
- Older people receive essential monitoring support to maintain independence
- Carers are supported and receive respite – especially long-distance carers
How do we do it?
Anyone can refer themselves or someone else to the Careline. Referrals are also encouraged from social workers, GPs VCS agency, carers and relatives.
People will receive a regular phone call from a volunteer.
To make a referral, please call 01773 766922 or e-mail cathy.lomax@ageukdd.org.uk
How do I volunteer?
The Careline service operates with a team of volunteers making the regular calls. Volunteers do not need to live in Erewash; as they are phoning, they can call from anywhere. Most volunteers call from home, but it may be possible to call from an Age UK Derby & Derbyshire shop or office. To find out about how to become a volunteer, please contact Cathy Lomax on 01773 766922 or e-mail cathy.lomax@ageukdd.org.uk