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Digital Inclusion Project Coordinator

We're delighted to announce an opportunity for someone with a heart for community service to join our Digital Champions Project.

This role is central to coordinating the Digital Champion Programme, which aims to help older people in our community become more digitally savvy. Working alongside the Age Cymru West Glamorgan team and our Volunteer Digital Champions, you'll be instrumental in spreading digital awareness, showcasing the benefits of being online, and ensuring technology is accessible to all.

Your role will involve organising activities, clearly communicating with participants and volunteers, and ensuring the smooth delivery of the programme. Whether it's providing support over the phone, handling email inquiries, or being present at community events, your efforts will make a real difference.

We believe that a variety of life experiences and backgrounds contributes to a stronger team, and we're excited to welcome candidates who are eager to make a positive impact. No matter your qualifications or experience level, if you have the drive to help others and manage activities effectively, we want to hear from you.

The responsibilities outlined here are a starting point; we're open to shaping the role to fit your unique talents and abilities. If you have questions or want to talk about the role, please get in touch with Diane at enquiries@agecymruwestglamorgan.org.uk.

We're looking for someone who is well-organised, communicates effectively, and can oversee the coordination of a meaningful project. If you're ready to make a significant contribution to the lives of older people and have these qualities, please consider joining us.

  • Reporting to: Charity Support Manager
  • Hours: 18 hours per week
  • Salary: £12,870 (FTE £25,025)
  • Contract Type: Fixed term until December 2025 (Renewal dependant on funding).
  • Start Date: July 2024
  • Location: Based at Age Cymru West Glamorgan, 250 Carmarthen Road, Swansea, SA1 1HG with travel throughout the community.
  • Travel Expenses: 45p per mile.
  • Annual Leave: 26 days pro rata and statutory bank holidays
  • DBS: This role is subject to an Enhanced DBS with Adult Barring

Benefits:

  • 26 days pro rata paid leave + Bank Holidays.
  • Enhanced pension- up to six percent employer contributions.
  • Free access to 24/7 Employee Assistance Programme (includes counselling support, Financial Advice, Legal Advice etc)
  • Flexible working.
  • Competitive additional leave package including paid time off for special circumstances.
  • Numerous paid training opportunities available.

Our Vision

  • Our vision is that everyone in Swansea, Neath Port Talbot, and Bridgend is able to age well and love life.

Our Mission Statement

  • Age Cymru West Glamorgan is a local charity that delivers trusted, quality assured and person-centred support that promotes well-being and empowers people to age well.

Our Values

Age Cymru West Glamorgan’s values are to ensure that we C.A.R.E

  • Centred - We put our clients at the heart of everything we do, ensuring our services are relevant and appropriate.
  • Adaptive - We see the individual, delivering person centred, quality assured and outcome focused services.
  • Responsive - We listen, learn and take action based on feedback.
  • Efficient - Donations are a gift; we constantly strive for efficiency and effectiveness to make sure nothing is wasted 

Key Responsibilities

  1. To embrace the organisations values and culture of freedom and responsibility, working together as a team to achieve our vision whilst keeping our clients at the heart of everything we do.
  2. Coordinate the overall delivery of the Digital Champion Programme to meet agreed deadlines and project goals.
  3. Ensure all project reporting is accurate and on time.
  4. Provide regular updates about the program.
  5. Support and contribute to the programme evaluation as necessary, for example, taking part in interviews or identifying volunteers and/or older people to participate in the evaluation, and supporting them to do so.
  6. Effectively support the team (paid and volunteer staff) to deliver a quality and impactful service.
  7. Support recruitment, supervision, and retention of the volunteers to boost delivery of the service.
  8. Match Volunteer Digital Champions with older people effectively, based on assessment of both volunteer and older person’s skills, needs and interests.
  9. Scheduling Digital Champion Programme support and managing the support calendar.
  10. Establish and maintain successful referral routes for older people into the service, internally and externally.
  11. Seek out opportunities within the community to promote the service and its benefits, including organising and attending activities and events.
  12. Manage all referrals generated in line with relevant procedures and reporting requirements.
  13. Oversee the coordination of the Digital Skills Sessions, including booking venues, organising travel, and getting approval for any expenditure.
  14. Oversee the management of the Technology Loan and Donation Schemes, ensuring procedures are adhered to and appropriately managed.
  15. Represent the service and Age Cymru West Glamorgan at external meetings as required.
  16. Contribute to wider discussions around digital inclusion and exclusion in local area and more widely.
  17. Identify opportunities to ensure Age Cymru West Glamorgan’s digital inclusion services are sustainable building on this programme to maximise those opportunities.
  18. To ensure that all work conforms to Age Cymru West Glamorgan systems and procedures.
  19. To maintain client confidentiality and adhere to GDPR procedures.
  20. Identify any safeguarding concerns and follow the relevant procedures to ensure correct action is taken.
  21. Be willing and able to work and travel within Swansea, Neath Port Talbot, or Bridgend as and when needed.
  22. To undertake any other duties as may be requested from time to time by the Line Manager.

Personal Specification

Below we have outlined our personal specifications for this role. Please note, we recognise that the Digital Inclusion sector is very broad and as such candidates may have experiences or qualification’s that do not meet the below exactly. We are keen to hear from such candidates and are happy to answer any queries in advance on an application, just get in touch for an informal discussion.

At Age Cymru West Glamorgan we recognise that formal education is not for everyone, we value work experience in line with our Equality and Diversity statement for this role.

Technical Competence

  • Fully IT literate with an interest in using new technology to improve efficiency and performance.
  • Confidence using Microsoft Office, Teams, and Outlook and cloud-based CRMs.
  • Ability to work with data methodically and accurately for concise projecting reporting.
  • Working knowledge of common IT devices and operating systems.

Essential knowledge and experience

  • Excellent organisational skills, and ability to manage multiple workstreams.
  • Ability to successfully oversee projects with strong attention to detail.
  • Excellent interpersonal skills, with the ability to communicate effectively, internally, and externally (both oral and written).
  • Ability to work as part of a team, as well as independently and on own initiative.
  • Ability to work flexibly and adapt to changing needs.
  • Ability to meet reporting deadlines and manage conflicting priorities.
  • Good networking and ability to build relationships to actively promote the project to reach a wider audience.
  • Working understanding of GDPR regulations and how to handle sensitive data 
  •  

Desirable knowledge and experience (not essential)

    • A track record of successfully developing and delivering a service for older people or other vulnerable groups.
    • An understanding of project management principles.
    • Understanding of volunteer recruitment, management, and retention.
    • Knowledge of the issues and barriers affecting older people and those around them, in relation to the digital skills agenda.

Behaviours and Values

  • Willingness and motivation to support staff, volunteers, and older people to increase their digital skills.
  • A creative and flexible approach to meeting the outcomes of the project.
  • An open-minded approach to individuals, avoiding judgement and stereotyping.

Commitment to Equal Opportunities

  • A commitment to an effective understanding of and compliance with the organisations Equal Opportunities Policies and Practices.  

Welsh Language

  • The ability to speak Welsh is highly desirable.

Method of Travel

  • Full UK Driving License and access to a reliable vehicle with the ability to travel throughout the area is essential.

Closing date for applications:

23rd June 2024

Please note that we reserve the right to close applications early if we receive a high number of submissions.

In person interviews will take place on 1st and 3rd July 2024

Apply online here