Digital Inclusion Outreach Worker

We're pleased to present a wonderful opportunity for an individual eager to contribute to our Digital Champions Project.

This role is focused on the hands-on aspect of delivering digital skills sessions to older people in the community, either in group settings or through one-on-one interactions in their homes. As part of the Age Cymru West Glamorgan team, you'll be directly supporting the Digital Champion Programme, ensuring that participants receive the guidance and assistance they need to become proficient in using technology.

While the coordinator oversees the broader aspects of the project, your role will be deeply involved in the practical delivery of services. You'll be the friendly face that clients see, helping them navigate the digital world and gain confidence in their skills. Your patience, clear communication, and supportive teaching style will be key to making technology approachable and useful for our participants. Support may include:

Show them how to get and use apps on their phone or tablet that make things easier, like banking, shopping, making appointments etc.
Help them set up a smart TV that can stream things like movies, shows, documentaries, or music, from the internet and show them how to find what they want to watch or listen to from different places.
Assisting them with setting up a WIFI connection in their home and connecting their devices to it, ensuring that they have a secure and reliable internet access.
Show them how fun and useful the internet can be for talking to people, having fun, learning new things, and joining online groups, and show them some websites and apps that they might like or need.
Teaching them how to use WhatsApp, video calls, and other messaging apps to stay in touch with their family, friends, and neighbours, and how to send and receive photos, videos, and voice messages.
Setting up Spotify or other music streaming apps on their devices and showing them how to create playlists, discover new songs, and listen to podcasts or radio stations.
Answering any questions they might have about technology and providing them with tips and resources to improve their digital skills and confidence.

We welcome individuals from all backgrounds who are committed to making a positive difference in the lives of older people. Whether you have formal qualifications or have gained valuable life experience, if you have a passion for teaching and a drive to support others, we'd love to have you on our team.

For more details about this hands-on role or to discuss how you can contribute to our mission, please get in touch with Diane at enquiries@agecymruwestglamorgan.org.uk.

Reporting to: Charity Support Manager
Hours: 28 hours per week
Salary: £18,928 (FTE £23,660)
Contract Type: Fixed term until December 2025 Renewal dependant on funding).
Start Date: July 2024
Location: Based at Age Cymru West Glamorgan, 250 Carmarthen Road, Swansea, SA1 1HG with travel throughout the community.
Travel Expenses: 45p per mile.
Annual Leave: 26 days pro rata and statutory bank holidays
DBS: This role is subject to an Enhanced DBS with Adult Barring

Benefits:

26 days pro rata paid leave + Bank Holidays.
Enhanced pension- up to six percent employer contributions.
Free access to 24/7 Employee Assistance Programme (includes counselling support, Financial Advice, Legal Advice etc)
Flexible working.
Competitive additional leave package including paid time off for special circumstances.
Numerous paid training opportunities available.

Our Vision

Our vision is that everyone in Swansea, Neath Port Talbot, and Bridgend is able to age well and love life.

Our Mission Statement

Age Cymru West Glamorgan is a local charity that delivers trusted, quality assured and person-centred support that promotes well-being and empowers people to age well.

Our Values

Age Cymru West Glamorgan’s values are to ensure that we C.A.R.E

Centred - We put our clients at the heart of everything we do, ensuring our services are relevant and appropriate.
Adaptive - We see the individual, delivering person centred, quality assured and outcome focused services.
Responsive - We listen, learn and take action based on feedback.
Efficient - Donations are a gift; we constantly strive for efficiency and effectiveness to make sure nothing is wasted

Key Responsibilities

To embrace the organisations values and culture of freedom and responsibility, working together as a team to achieve our vision whilst keeping our clients at the heart of everything we do.
To work alongside our Volunteer Digital Champions to provide direct support and guidance to older people to get online, in one-to-one and group settings, in community settings or in people’s homes.
To promote the Age Cymru West Glamorgan Digital Champion Programme in the community, carrying out activities in the community to reach older people directly, inform them about the service, and discuss the benefits of getting online.
To act as an ambassador for Age Cymru West Glamorgan, its work and Digital Champion Programme as needed at external events, networking meetings and similar.
To support the Project Coordinator to build and support referral pathways for older people into the service by working with other areas of the organisation as well as building external relationships in the community.
Support older people through the provision of Digital Skills Sessions in scenarios when it is not possible or appropriate for the support to be delivered by a Volunteer Digital Champion.
To work with older people to understand their individual goals and needs when it comes to being online and accessing technology, to enable a person-centred and learner-led approach.
Keping records related to older people’s engagement with the service and to ensure data is collected accurately and in line with organisational policies and GDPR. To provide feedback to the Project Coordinator about the involvement of volunteers and older people within the service for proactive service improvement.
To support the Project Coordinator with supervising Volunteer Digital Champions, including; planning skills sessions with older people, general project administration and supporting relationship building with volunteers.
To ensure that all work conforms to Age Cymru West Glamorgan systems and procedures.
To maintain client confidentiality and adhere to GDPR procedures.
Identify any safeguarding concerns and follow the relevant procedures to ensure correct action is taken.
Be willing and able to work and travel within Swansea, Neath Port Talbot, or Bridgend as and when needed.
To undertake any other duties as may be requested from time to time by the Line Manager.

Personal Specification

Below we have outlined our personal specifications for this role. Please note, we recognise that the Digital Inclusion sector is very broad and as such candidates may have experiences or qualification’s that do not meet the below exactly. We are keen to hear from such candidates and are happy to answer any queries in advance on an application, just get in touch for an informal discussion.

At Age Cymru West Glamorgan we recognise that formal education is not for everyone, we value work experience in line with our Equality and Diversity statement for this role.

Technical Competence

Fully IT literate with an interest in using new technology to improve efficiency/performance.
Confidence using Microsoft Office, Teams, and Outlook and cloud-based CRMs.
Working knowledge of common IT devices and operating systems.
Working knowledge of digital applications that could benefit older people.

Essential knowledge and experience

Excellent interpersonal skills, with the ability to communicate effectively with a wide range of people.
Experience working as part of a team to achieve project goals and outcomes.
Ability to relay information in a clear, accessible, relevant, and personable way.
Excellent listening skills.
Ability to work with learners with different levels of knowledge and skill displaying patience and non-judgement.
Confidence delivering both group and one to one activity with older people.
Ability to work independently and on own initiative.
Good organisational skills and able to manage a varied workload and busy schedule.
Ability to collect and manage data and information in appropriate and secure ways.
Good administration skills with strong attention to detail.

Desirable knowledge and experience (not essential)

Experience communicating with and delivering services to older people in some capacity.
Knowledge and understanding of the wider issues that older people may face when accessing the online world and technology.
Experience working with volunteers.

Behaviours and Values

Understanding and appreciation of the issues and barriers affecting older people and those around them.
An open-minded approach to individuals, avoiding judgement and stereotyping.
Honest and reliable.
Patient and understanding

Commitment to Equal Opportunities

A commitment to an effective understanding of and compliance with the organisations Equal Opportunities Policies and Practices.

Welsh Language

The ability to speak Welsh is highly desirable.

Method of Travel

Full UK Driving License and access to a reliable vehicle with the ability to travel throughout the area is essential.

Closing date for applications:

23^rd June 2024

Please note that we reserve the right to close applications early if we receive a high number of submissions.

In person interviews will take place on 3^rd and 5th July 2024

Apply online here