Landlines Go Digital: What You Need to Know

The telecommunications landscape is evolving, and one of the most significant changes on the horizon is the shift from traditional landline phones to digital phone services for everyone.

This transition, primarily driven by advancements in technology, promises numerous benefits, including improved call quality and enhanced reliability, helping you to stay connected. However, for many people, this change might seem daunting. Here’s what you need to know about the switch and the support available to ensure a smooth transition.

Why Is It Happening?

Landline phones use a network known as the public switched telephone network (PSTN), which is now in need of replacement to ensure that we continue to have reliable landline services.

BT is retiring its PSTN by December 2025 and this means other providers that use BT’s network must also prepare for this deadline. Other companies, such as Virgin Media, plan to follow a similar timescale, and upgrade their networks at the same time as transitioning to the new system.

Once completed, landline calls will then be delivered using digital technology called Voice over Internet Protocol (VoIP).

How Will it Affect You?

For most users, the switch will be seamless. However, it’s important to understand that digital phone services require an internet connection. This means that during power outages, unless you have a backup power source, your phone service could be disrupted.

What Support Is Available?

BT is leading the charge in providing support to ensure their customers are well-prepared for this change.

Many other service providers are also offering support for the transition to digital phone services.

Find out more about what support is available on page 2 of the July issue of our Beyond 50 Newsletter.