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and support is harmed, exploited or neglected through the action or inaction of others. The main forms of abuse are physical, financial, neglect, psychological, sexual and discriminatory. Sometimes an
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only able to eat liquid food. He required numerous dental appointments to get to the stage where he will be able to have dentures fitted. He told us he feels let down by the same system that was happy for ... clear that even with delays in access, people feel that not having to worry about how much treatment will cost is a major benefit of living in the UK that does have public health care, despite capacity issues
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potential confusion in presenting an array of accounts and interest rates to the customer and care will need to be taken to design the notifications (Internet and paper) so they can be easily understood ... comparison will need to be maintained. Regarding the Internet account aggregation approach, our principal question 7 would be security. It is not immediately apparent how live account aggregation will be reconciled
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on the future direction of public policy. We hope that any Government consultation on care funding will also consider how reform could help to improve transparency and consumer protection in this marketplace ... services must be properly funded, and the current pressure on local authority funding is such that this will be a challenge. Indeed, local authorities already have duties to provide information to help self-funders
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a change can be implemented. Whilst we understand that calculating accurately safe staffing levels will take time to achieve, it is important that work in this area is implemented at pace to ensure that ... care in later years, it’s likely that the number of older people in residential (non-nursing) care will increase. As such it is important that community staffing structures reflect this important area of
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With Work Programme contracts ending in 2016, the DWP will soon begin designing ‘Work Programme 2’. It is not yet known exactly what this will constitute. It is particularly important that our recommendations ... recommendations are considered in the context of how they will fit into any future system. 2. Key points and policy recommendations • As the Government designs ‘Work Programme 2’, it must embed the Extending
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way in which local authorities carry out their duties under the Care Act and the Human Rights Act will certainly affect the functioning and sustainability of the care home market. Public law duties which ... home market is currently workingi. These include requirements for relatives to guarantee that fees will be paid, requests for large upfront payments, unexpected or arbitrary fee increases, charges for ‘extras’
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health care, and driving up standards and quality to ensure older people in Wales can be confident they will receive safe, effective and dignified care in all settings. Summary of Public Policy Proposals General ... Local Health Board should clearly identify how the intended shift of resources to the community sector will be achieved in practice and the impact monitored. Care Homes People who live in care homes have
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supporting to maintain regular contact with their friends, family, neighbours and other support, so it forms part of their day-to-day routine. Contact could include via email, social media, phone messaging services
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services through a range of channels, including telephone. The Government should recognise that there will always be some consumers who do not want to or cannot switch, and guard against the risk of them being ... when comparing continues, as well as misleading advertising and poor service, many older customers will not have sufficient trust in alternative providers to switch. That is why we believe there is a place
