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the likely economic impacts of the cost of living crunch? Around 165,000 older households1 in Wales will have insufficient income to cover their essential spending this year2, with almost two fifths of these ... poverty or just above the poverty line and/or in receipt of benefits.3 The poorest older households4 will need to drastically increase the percentage of their net income spent on essential goods and services
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extreme, older people are sometimes discharged without appropriate measures taken to ensure that they will be safe and cared for whilst they recover at home. One person told us: “You can be discharged the ... dedicated to older people’s social care services has reduced by 13% in real terms.3 This reduction will have an effect on the quality of discharge processes. The availability of advocacy should be examined
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circumstances. 3 We welcome FCA’s work on fair treatment of long-term customers and hope that they will apply the lessons learnt to both new business models, particularly new retirement income models, but ... various principles which consumer industries should meet such as: access to goods and services that will meet consumer needs; value for money; a real choice of goods and services; safety and security; redress;
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entitlements that older people may be entitled to, and helps them to complete and submit application forms. Checks are delivered on a one-to-one basis by advisors who assess the financial situation and specific ... and often in the security of their own homes. Having a trusted advisor to assist with completing forms makes the process smoother, less stressful and leads to a higher success rate. Our research shows
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improving the consumer landscape and quicker switching across a range of consumer markets.1 The findings will influence the Better Markets Bill later this year. Introduction Age UK is the country's largest ... ‘overpayments’3 resulting from staying on default tariffs. 8. The Government should acknowledge that some people will not switch, and ensure that prices are not set at disproportionately and unfairly high rates. We are
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warm despite the financial challenges. And our recently launched More Money in Your Pocket guide will help you meet your food, fuel and other key winter costs. We recently published our fourth annual ... of £25 when the temperature is 0°C or below for 7 days in a row. And if you’re aged 75 or over it will also enable you to claim a free TV licence. Attendance Allowance is a benefit for older people aged
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with people in these kinds of scenarios; an explicit reference to customer vulnerability in the SoCs will help achieve this. Box 1: Harmful situations from Age UK Community Energy Programme • Heating not ... is vital that all suppliers have a full understanding of the circumstances many of their customers will face at some point in their lives. Box 3 shows a non-exhaustive list of personal characteristics that
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proposal to apply the safeguard tariff to Warm Home Discount recipients. However, we recognise this will not successfully target all the customers who need protection, so in the longer-term there is a need ... recognise this will not successfully target all the customers who in vulnerable circumstances, and that it is a pragmatic step to implement the protection as quickly as possible. Ofgem in future will need a way
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sensitivity. • Resourcefulness, problem solving skills and good attention to detail. • Reliable and willing to accept responsibility and take decisions where appropriate. • Ability to cope with stress and
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written communication skills. • Excellent organisational skills. • A ‘hands-on’ attitude, able and willing to undertake practical tasks. • Providing support and encouragement to people in difficult situations
