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  1. RB_April15_Only_the_tip_of_the_iceberg.pdf

    clear that older people are at special risk of certain types of scam such as doorstep crime, bank and card account takeover, pension liberation scams and investment fraud. While younger people may be more ... fraudster acquires either genuine identity documents, such as a passport or driver’s licence, credit card or specific personal information.  Pretext calling, where fraudsters pretend to be someone they are

  2. RB_June15_The_Future_of_Transport_in_an_Ageing_Society.pdf

    transport assistance cards Many transport operators and local authorities issue transport assistance cards, which record details of an individual’s needs so that the individual can show the card privately to the ... the driver or other travel staff as a means of asking for extra assistance. The cards can alert staff to passengers who may be hard of hearing, partially sighted, at risk of falls, or who may have a hidden

  3. CRS_Nov17_DfT_accessibility_action_plan.pdf

    especially where they are replacing a commercial service which would have received subsidies. Smart card technology, providing credits that allow older people to take a certain number of taxi journeys, could ... engagement to help determine common problems experienced by older passengers. NATIONAL ASSISTANCE CARDS Question 13: As a person with a hidden or less visible disability or impairment, or in an organisation

  4. FS27.pdf

    NHS number is ________________________________________________________ The location of my medical card (if have one) is _________________________________ _____________________________________________ ... Financial Institutions where accounts held (e.g. Mortgage, ISA, Pensions, Premium Bonds, Credit Cards, Store Cards, Shares. Add extra pages if needed). 1. Type of account __________________________________

  5. RB_June13_Problem_debt_among_older_people.pdf

    There may also be generational effects, as those reaching retirement now are more used to credit cards and other forms of borrowing than older pensioners, and financial services have changed over time ... back the money and is not linked to an asset. For example, this would include money owed on credit cards. 8 Among people aged 50+ credit use falls with age. The English Longitudinal Survey of Ageing (ELSA)

  6. CRS_Sept16_Age_UK_response_to_PSR_strategy.pdf

    buttons on ATMs and getting cards into and out of ATMs.10 At the same time, experience shows that there are innovations that can address these challenges, such as accessible cards and mobile phone apps that

  7. Envisage 2017 E.pdf

    something that we as a society can and should do something about. Age UK’s ‘Noone should have no-one’ Christmas campaign in 2015/16 and 2016/17 prompted a surge of interest with 17,000 enquiries in 2016/17: more ... UK services such as benefit advice and local clubs. Since our first ‘No-one should have no-one’ Christmas campaign, the service has expanded massively. There are now over 1000 older people receiving calls

  8. IL4.pdf

    online, make sure you protect your financial information. Use a website that’s secure when entering card information. This ensures that the information you send can’t be read by anyone else. How to spot ... be asked for your card PIN (personal identification number) but you may be asked to provide the security number for your debit or credit card, referred to as ‘CVV’, ‘CVC’ or ‘CVV2’ (Card Verification Value)

  9. RB_July15_How to make your Age UK dementia friendly.pdf

    audits where they were able to offer their views on the accessibility of the premises. How simple cards can help people with dementia Mary has Alzheimer’s disease, and is a member of the Dementia Friendly ... of Wight. As a direct result of Mary’s experiences, they produced a series of ‘Safe Journey Cards;’ the cards cover a range of issues including: I am visually impaired, In case I fall, I have difficulty

  10. CRS_April16_Submission_FCA_paper_on_ageing_population_and_financial_services.pdf

    solution to reach those who need it, for example older people may be unaware of chip and signature cards. If customers find reading a statement hard it may also be difficult for them to access information ... particular customer group and developed comprehensive design solutions, though examples such as accessible cards, video banking and voice recognition technology show some of the possibilities.  As older customers

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