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Age Cymru Advice 0300 303 44 98 www.agecymru.org.uk Factsheet 59w July 2023 How to resolve problems and make a complaint about social care in Wales Factsheet 59w July 2023 ... from the local authority to help formulate your complaint 11 4 Welsh Government guidance on the complaints procedure 13 4.1 ‘A guide to handling complaints and representations
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Advocacy is an important service to support people to have their voices heard, their wishes respected and to feel equal in relationships with others so that they can feel empowered to speak up and be involved ... and views. It supports people to have their rights upheld, to express their views and opinions, to make decisions about things that affect their life, and if necessary to represent people’s views at meetings
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severe flooding in winter 2015/16. Introduction Age UK is the country's largest charity dedicated to helping everyone make the most of later life. We help more than 5 million people every year, providing ... immediate practical needs in the home, disruption to energy supply and care services, damage to their home and possessions and difficulties in the recovery phase such as struggles to claim insurance. Age UK welcomes
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We are all going to die someday, but many of us seem to have a lot of fear around the process. For example, in one recent survey the top four out of seven fears people admitted to were around death1: ... spiritual aspects of patient care Offer a support system to help patients live as actively as possible until death Offer a support system to help the family cope during the patient’s illness and in their
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life and while many older people continue to play an active part in their community, problems with mobility, vision and memory can make neighbourhoods difficult to navigate. In simple terms, the concept of ... of age friendly neighbourhoods means designing an inclusive environment for all ages to lead independent lives. All neighbourhoods are different and the older people who live in them have diverse priorities
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for your business, whilst also helping you to support our life-changing work. Strategic partnerships Working in a strategic partnership is a great way to link your organisation’s objectives ... Wales. For example, we can work together to benefit older people’s financial wellbeing (e.g., offer benefit checks, warm home and fuel poverty advice/support to those most in need). We can collaborate
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friendly Wales Human Rights are Lifetime Rights Introduction Human rights are basic rights that belong to all of us simply because we’re human. They embody the key values which underpin our society such as ... importantly, these rights give us power and enable us to speak up and to challenge poor treatment from a public authority. As we age, we're still entitled to the same human rights that we were born with. The
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Setting the mandate to NHS England for 2016 to 2017 Ref: 3515 Date: November 2015 All rights reserved. Third parties may only reproduce this paper or parts of it for academic, educational or ... London WC1H 9NA. Key points and recommendations Age UK support the mandate’s aim of helping to make progress against the Five Year Forward View. There are significant funding pressures across
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have key roles in the new approach to care and support. Staff working in IAA services may need to refer some people to an IPA service. What process should be followed to decide when a referral should be ... be made? The Social Services and Well-being (Wales) Act (“the Act”) requires local authorities to consider whether an individual may have a need for Independent Professional Advocacy (IPA) at every step
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leading charity working to improve the lives of all older people in Wales. We believe older people should be able to lead healthy and fulfilled lives, have adequate income, access to high quality services ... opportunity to shape their own future. We seek to provide a strong voice for all older people in Wales and to raise awareness of the issues of importance to them. We are pleased to respond to the BBC’s consultation
