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  1. RB_March14_Digitalbydefault_Government_services_online.pdf

    services in a way that is quick and convenient for individuals at times that suit them. Services will become ‘digital by default’. The Government Digital Strategy (GDS)1 states ‘By digital by default ... we mean digital services that are so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t are not excluded’ It also states that ‘it is important that

  2. FS6w.pdf

    authority social services departments In this factsheet references to the ‘local authority’ or ‘council’ will refer to the adult social services department of the local authority. You might also see the relevant ... social care topics) will use this Act – and the Welsh Government guidance for local authorities which accompanies it (see below) – as a main source of information. References will be provided in the text

  3. FS66w.pdf

    accountability for all aspects of the NHS in Wales. However, the actual day-to-day operation of NHS Wales will be delivered through Local Health Boards (or in some instances, NHS Trusts) – see below. Health services ... There is a two-stage system for resolving complaints about the NHS in Wales:  Stage one This stage will involve a local investigation by the body concerned, using the formal complaints procedure if required

  4. Fundraising events

    knit, sing or bake, the money you raise will ensure we can continue to be here for older people in Wales when they need us the most. By completing a challenge you will not only be achieving a huge personal

  5. Winter_Warmth_Impact_Report.pdf

    mortality as one of the outlined outcomes for ‘preventing premature mortality.’ One of the key recommendations recently published by the National Institute for Health and Care Excellenceix as part of their ... so quickly. The extra money has made life a bit easier and I am now employing a cleaner to help me.’ 1. Figures based on services delivered between September 2013 and March 2014. 2. As note 1. 3. As

  6. Assist and Connect Volunteer Role Description.pdf

    identify the opportunities that can help you realise and achieve your goals. Full training and support will be given by our Community Assistance project team. For more examples of responsibilities click here:

  7. 17 Care home volunteer code of conduct (1).pdf

    for dress code • Making public comment • Contact with media Accountability Any breach of the above will be managed by your Supervisor. Name in capitals: A signed copy of this should be passed to your Supervisor

  8. Equalities and diversity monitoring form.docx

    if you would complete this fully anonymised monitoring form. The information gained from this form will be used for evaluation purposes only. If you would rather not answer the questions posed under any

  9. Age Cymru Hope Project A5 Flyer (Web) FINAL + QPM BILINGUAL - updated Jan 24.pdf

    rights? • Understand your options and choices? HOPE has trained independent Volunteer Advocates who will be: • Someone there for you and only you • Someone to listen to you and support you so you can make

  10. Spread the Warmth Myth-Busting leaflet.pdf

    Insulation is a bit like a thermos – it keeps warm things warm and cool things cool. So your home will stay warm in winter and cool in summer. You’ll see the benefits all year round. ‘I’ll only get the

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