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guide explains what you can do to get yourself and your home ready for winter and how to stay warm, safe and well through cold weather. The guide also includes information on organisations and services you
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residents’ inquiry into sheltered and retirement housing 1 Acknowledgements 3 Executive summary 4 Key recommendations 5 Introduction 7 What is this inquiry? 7 Definitions 8 Background to the inquiry 8 ... comments of the residents’ panel and the witnesses participating in the inquiry. Executive summary 5 Key recommendations • There should be a comprehensive policy review of future models and funding of sheltered
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This would reduce prices for a group of eligible customers, and be in place until December 2019. Key points and recommendations 1. Despite progress in recent years, many older people live in, or on the ... the safeguard tariff option is the best of the options considered. Informational remedies have a key role to play in the longer-term; we support efforts to develop these and think they will improve engagement
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relevant questions, noting in brackets the corresponding paragraph numbers from the consultation paper. Key points and recommendations 1. We support improvements to PSR provision, especially given the likelihood ... handlers and other customer-facing staff are trained in the requisite skills to be able to identify key vulnerabilities, such as dementia, which customers are unlikely to spontaneously mention, and ask prompting
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discusses how local authorities can contribute to improvements in older people’s housing 3 1. Key points and recommendations All local authorities should have an older people’s housing strategy ... housing. Local authorities have a duty to ensure that older people living in retirement housing have a safe and secure environment, with access to appropriate levels of care and support. Failing to address
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other than consumers’ section of the consultation document, discussing relevant considerations. Key points While we welcome the Government’s efforts to make switching easier, we question the implicit ... prompt customers to consider switching at optimal times.6 Difficulties making comparisons One of our key points is that the Government must tackle the barriers to switching. These include perceptions about
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is specifically responding to proposals on accessibility and their relevance to older people. A key option for building standards, presented by the consultation paper, is to create three separate categories ... for older people and outlines our preferred option for making progress on accessible homes. 3 Key points and recommendations A dramatic increase in the older population will have profound implications
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on a number of proposed changes to the Warm Home Discount Scheme including who will receive it. 2. Key points Age UK is delighted to contribute to this consultation on the Warm Home Discount Scheme. The ... scheme being further reformed for the following years to 2021, it will be important to return to this key issue. 3. Responses to consultation questions Q1. Do you agree that the Core Group eligibility criteria
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principle’, answering questions 10 and 11 from Chapter 3. We add some broader comments towards the end. Key points and recommendations 1. In response to Q10, we support the inclusion of a broad vulnerability ... year’s time if complaints or other evidence shows a lack of improved practice by suppliers. 9. A key element of treating customers fairly and supporting vulnerable customers is to ensure a degree of price
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banking markets. We also make some brief points in response to the questions on the consumer landscape. Key points and recommendations 1. We support the continued existence of sector specific consumer representative ... conditions or sensory impairments, and having caring responsibilities. 5. Given that digital exclusion is a key barrier, the Government should add a switching principle on accessibility: Consumers should be able
