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2023) 8 3.2 Obtaining information on how to make a complaint 9 3.3 Who can make a complaint and about what? 10 3.4 Which members of staff have responsibility for complaints handling? 12 ... concerns or complaints locally 20 4.1 Resolving an issue without making a formal complaint 20 4.2 What to expect if you feel you need to make a formal complaint 20 4.3 Acknowledging and pursuing your complaint
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personal information require a great deal of effort – from safe storage of necessary paperwork whilst out and about, through to the case management systems necessary for monitoring and reporting. We are concerned ... community care, at a time when public services are struggling to meet the demand for services as we come out the pandemic. Monitoring (internal and external) is a necessary part of ongoing quality assurance
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with the Care Home Action Plan Care homes action plan: final update [HTML] | GOV.WALES is to discover what life has been like for older people living in care homes during the Covid Pandemic. The outcome will ... Initially, we worked closely with two care homes, one in South Wales and one in North Wales, to discover what worked well for them in terms of how to connect virtually with residents, how to time our approach
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research on this growing section of society, there is also a need for a clear summary of the evidence. What was formerly a small number of exceptional individuals is rapidly becoming a whole new generation ... the growing body of evidence about them. The aim of this publication is to present messages about what we need to know and do, based on research, to professional audiences, such as civil servants, national
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3 1 Policy context 4 2 Definition of healthy ageing 6 3 The need for healthy ageing services 8 4 What kind of factors and approaches address these issues? 14 5 Services delivered and their effectiveness ... against the NSF standard, but by 2006 this had been tempered somewhat. A New Ambition for Old Age4 set out the next steps needed to implement the NSF, emphasising the economic case for high uptake of health
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contributions; and mandation. It aims to evaluate the potential for boosting private pension saving and what might be the consequences of this for individuals. It examines a range of outcomes for each scenario ... secondly by examining the cross-cutting issues arising under all scenarios. The modelling was carried out by the National Institute for Economic and Social Research, using its LINDA model, which is a development
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Hamer and Jill Ball Page 14 A volunteer-led advocacy service for vulnerable older people in Wales: what did service users say about the beneficial impact of advocacy for them? – Dr Juping Yu and Professor ... ” “Control – to try and retain control of my life for as long as I possibly can.” “We cannot see what will happen in the future, whether this is losing your mobility which would make you more vulnerable
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dementia, vulnerable to ‘undue influence’ or have general problems communicating and understanding what they want to happen to their possessions after they die. The law in this area is very outdated and ... vital that older people are given more advice on when to update their will and clear information about what updates are needed and the cost of updating their will. We suggest that the Law Commission should
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Benefits of volunteering Aged 55-64 (%) Aged 65+ (%) I meet people and make friends 84 91 It gets me out of myself 57 82 It makes me feel needed 63 76 It gives me more confidence 55 68 It gives me the chance ... Concern Research Services August 2006 7 Low N, Butt S, Ellis Paine A, Davis Smith J (2007) Helping Out - A national survey of volunteering and charitable giving; Cabinet Offic 8 Sullivan G, Sullivan M
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find opportunities in the area and to contact the relevant people. Mr L lacked the confidence to know what to say, and how to take his application forward in the best possible way. He was feeling lonely and ... Ms Q feels very positive about the future and she’s also aware of all the support that’s available out there to carers, should she need it in the future. Case studies Ms F had some building work done in
