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complaint 15 3.7 Support to help you raise concerns or make a complaint – the role of Llais, including their advocacy services 16 3.8 Support to help you raise concerns or make a ... complaints locally 20 4.1 Resolving an issue without making a formal complaint 20 4.2 What to expect if you feel you need to make a formal complaint 20 4.3 Acknowledging and pursuing your complaint 21 4.4 Investigating
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Delivery Guidelines About these guidelines Read these notes carefully before you complete the online ‘GIFTS Request Form’. Should you have any queries about any aspects of the delivery, please contact Heather ... Separately, more technical guidelines on using the GIFTS system can be found on the Age Cymru website. If you require assistance with the GIFTS system, please email grants.unit@ageuk.org.uk The deadline for submitting
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Code of Practice and non-statutory guidance. This consultation looks at the draft Code of Practice, as proposed by ACAS. Key points and recommendations • Age UK supports the extension of the right ... flexible working and the removal of the previous procedure for making and arbitrating on requests. • As people are expected to work for longer than ever before, it is vital that a positive cultural change
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a care home. It aims to raise awareness of the needs of older carers and the value of engaging them as experts in the care of the person they care for. It also provides insights from care home staff and ... count For Care Homes If you require a hard copy, please email us and include the following information. Your name Care Home registration number Address including postcode Please note, as we're following Welsh
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community life can contribute to this. The features that make a place desirable to live in can change as people get older. It is essential that the built environment around us is designed and adapted in an ... public toilets in their community as ‘poor’, with the lack of public toilets being the key issue over a third of survey respondents assessed the pavements in their community as ‘poor’; uneven pavements and
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Chairman and Chief Executive 2 The year in numbers 4 In 2011/12, Age UK was voted by MPs and Peers as the most influential charity in Westminster. Our campaigning activities have focused on social care ... social care system treats all people with dignity and respect, irrespective of their care setting, as a matter of priority. The public recognition of Age UK has grown, and over 80 per cent of the population
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NHS and local council decisions about the funding of heath and care services from 2015. However, as this briefing shows, this funding allocation cannot fix the crisis facing social care. The improved ... and the needs and goals of people requiring care’ cannot be achieved. Indeed the use of funding is going in the opposite direction. An increased focus on substantial and critical needs risks leaving no public
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Parliamentary briefing How you can change the lives of lonely older people. Most of us have felt miserably and lonely at some point in our lives. For many, life moves on and the feelings pass. But for ... relationships. Age UK is proud to be a member of the Jo Cox Commission on Loneliness. During her time as an MP, Jo Cox was dedicated to combating loneliness in the UK. Jo formed an independent, cross-party
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create an age friendly Wales Consultative Forum Information Pack February 2023 Welcome Thank you for your interest in becoming a member of Age Cymru’s Consultative Forum. We are looking for new members ... and politicians on the effect that Covid-19 has had on older people, and in many other policy areas. As we come out of the pandemic, we will continue to ensure that the rights of older people are respected
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shopping around has declined. Although this review should generate some good-quality empirical evidence as to why this has happened, policymaking should not be premised on the assumption that rates of shopping ... be to dramatically increase the numbers of people using the service, so only a small minority are going without guidance or advice. Fees and charges, in particular for drawdown products, are difficult
