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people using health and social care services A resource pack for professionals 2 Foreword ‘The staff in the home very rarely gave us any time alone together and on one occasion Arthur was taken seriously ... and accepted for who they are. This resource builds on and consolidates over a decade of pioneering work within Age UK at a national and local level, both to raise awareness and to start to deliver genuinely
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emotional and keep your anger in check - you can be assertive without being aggressive; • Don’t be embarrassed – it’s your right to complain if you’re not satisfied; • Admit your part in the problem if you have ... help you prepare your emails and letters by providing templates. It stores each step of your complaint in an individual case file and if it remains unresolved Resolver packages up your complaint and sends
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fairness and equality, especially in making decisions or policies. The information in this factsheet is applicable across Great Britain and is correct at the time of publishing. In Northern Ireland, contact Age ... NI for further information, their contact details are at the back of this factsheet. The information in this factsheet is correct for the period August 2024 to July 2025 although rules and guidance can change
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and Phil Rossall Digital inclusion evidence review Contents 1 Digital inclusion of older people in the UK ........................................................................................ 3 Background ... exclusion of older people ............................................................ 21 What has worked in the past? .....................................................................................
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Age Cymru’s arts in care homes project, will continue until August 2021. Phase 3 is focusing on empowering care home staff to improve the range and quality of creative provision in their care home, raising ... raising public awareness of the benefits of creativity in care homes, building capacity by sharing learning within the arts sector, and building sustainability. Thanks to the further funding from the Baring
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The State Pension can help to cover your basic needs in retirement, but some extra money from a pension scheme can make retirement more enjoyable. Most employers must offer workplace pensions and should ... the amount you have in retirement also depends on how investments perform. Final salary or defined benefit schemes : your pension is based on your salary and how long you’ve worked for your employer. The
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who comes into contact with Age Cymru and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and the rights of all individuals' ... This policy does not apply to employees of Age Cymru and the personal data that we collect and use in the course of an employees employment. If you are an employee of Age Cymru please refer to the Intranet
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policy@ageuk.org.uk www.ageuk.org.uk Age UK is a charitable company limited by guarantee and registered in England (registered charity number 1128267 and registered company number 6825798). The registered address ... address is Tavis House 1-6 Tavistock Square, London WC1H 9NA. 2 About this consultation In April Ofcom published a call for evidence on ‘Designing the broadband universal service obligation’.1 The
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We’re Age UK Age UK is a charity and a social enterprise driven by the needs and aspirations of people in later life. Our vision is for a world where everyone can love later life. Age UK provides information ... Age UK family also includes Age Scotland, Age Cymru and Age NI. We run just over 450 Age UK charity shops throughout the UK and also offer a range of commercial products tailored to older people. 3
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policy@ageuk.org.uk www.ageuk.org.uk Age UK is a charitable company limited by guarantee and registered in England (registered charity number 1128267 and registered company number 6825798). The registered address ... developed by the Environment Agency, the statutory body with responsibility for managing flood risks, in partnership with Lead Local Flood Authorities. Age UK welcomes the opportunity to comment on the draft
