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  1. Legal issues

    Information on legal issues including wills and what to do when someone dies.

  2. Frequently asked questions

    you’ll find answers to the questions we get asked frequently about leaving a gift to Age Cymru that you will hopefully find useful. Our legacy team is also available to answer any other questions you may have ... about how you can help Age Cymru by leaving a gift in your will: Call us:   029 2043 1555 Email:    legacy@agecymru.org.uk Write to:   Age Cymru, Legacy team, Ground Floor, Mariners

  3. How to challenge a benefit decision

    should receive a letter, known as a decision notice, which tells you the outcome of your claim and will outline your appeal rights. You can’t appeal a decision unless a decision maker (for example the DWP ... mandatory reconsideration over the telephone, but you should confirm your request in writing; the address you need to write to will be on the original decision letter. You should explain why you think the decision

  4. Pay tribute to the life of a loved one

    A donation made in memory of your loved one will support our vital work in creating an age friendly Wales.

  5. Leave a legacy

    Gifts in wills are vital to Age Cymru, and mean that years from now, people in later life will have someone to turn to if they’re feeling vulnerable, lonely and forgotten.

  6. Universal Credit

    Universal Credit is a new benefit gradually being introduced nationally. It will eventually replace a number of existing benefits.

  7. Comments compliments and complaints procedure (2).pdf

    to the Head of Operations as part of this procedure. All comments and compliments will be acknowledged in writing within five working days. Making a complaint Although Age Cymru and its staff aim to ... complaint will be acknowledged within five working days of receipt and passed to the most appropriate person, usually the manager responsible for that area of work: • a telephone complaint will, whenever

  8. Workplace pensions

    completing a form and returning it to your employer or pension provider. If you opt out, your employer will be required to re-enrol you every three years, at which time you’ll need to opt out again if you don’t ... such as your spouse, family or friends, who will get your pension pot if you die before reaching your scheme’s pension age. You usually need to do this in writing, and can change your nomination. Check the

  9. Falls Prevention

    Every year, around one in three over-65s living in the community and one in two people aged over 85 will have a fall.

  10. Pension Credit

    two parts of pension credit: Savings Credit and Guarantee Credit, and how much money pension credit will give you

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