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Sign-up to receive a friendship call
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are many things to do, often at a time of great personal distress when we feel least able to manage. The following pages take you step by step through what you need to go and where to go for help.
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of 45 Contents 1 Information about this factsheet 4 1.1 Definitions and terminology 4 2 Your right to complain about NHS services 7 3 ‘Putting Things Right’ – ... (version 4 – May 2023) 8 3.2 Obtaining information on how to make a complaint 9 3.3 Who can make a complaint and about what? 10 3.4 Which members of staff have responsibility for
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leading charity working to improve the lives of all older people in Wales. We believe older people should be able to lead healthy and fulfilled lives, have adequate income, access to high quality services ... opportunity to shape their own future. We seek to provide a strong voice for all older people in Wales and to raise awareness of the issues of importance to them. We are pleased to respond to the Equality
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and advice you need to help you love later life. We’re Age UK and our goal is to enable older people to love later life. We are passionate about affirming that your later years can be fulfilling years ... years. Whether you’re enjoying your later life or going through tough times, we’re here to help you make the best of your life. Our network includes Age Cymru, Age NI, Age Scotland, Age International and
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produced by a collaboration of advocacy services with NDTi. The document had been provided to delegates when signing up to the webinar and formed the basis of discussions around its key five principals: htt ... were asked to consider; why the principles were important to them, what was challenging and what was working well. Summary of Group Discussions: The historic difficulties relating to access to advocacy
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Option 1 Option 2 Advocacy Services in Monmouthshire In addition to the services above, the MCA, MHA and SSWB Acts set out statutory rights to advocacy. If they apply, you may also choose from the services ... act, under guardianship or subject to a community treatment order or in hospital informally receiving treatment for their mental health? If so, they have a legal right to an IMHA (Independent Mental Health
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Option 1 Option 2 Advocacy Services in Blaenau Gwent In addition to the services above, the MCA, MHA and SSWB Acts set out statutory rights to advocacy. If they apply, you may also choose from the services ... act, under guardianship or subject to a community treatment order or in hospital informally receiving treatment for their mental health? If so, they have a legal right to an IMHA (Independent Mental Health
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Listen carefully to what older people say, talk clearly without patronising at a speed appropriate to the customer. Be aware of vulnerability including short and long-term issues. Easy-access branches ... branches, accessible staff, mobile and shared-use branches. Quick pick-up by human operators. Careful listening and clear talking. Avoid upselling. Give appropriate advice about scams and fraud. Focus on providing
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the use ‘trusted intermediaries’ to promote and deliver basic digital skills to end beneficiaries • Programme based on assumption that empowering, supporting and inspiring trusted intermediaries to be ... understand if Digital Champions are an effective approach to motivate older people and equip them with the skills and confidence to safely use digital technology • Two partners: Age UK Leicester Shire
