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2016: PHASE 3 IMPLEMENTATION – REGULATED ADVOCACY SERVICES AUGUST 2018 Age Cymru is the leading charity working to improve the lives of all older people in Wales. We believe older people should be able to ... have adequate income, access to high quality services and the opportunity to shape their own future. We seek to provide a strong voice for all older people in Wales and to raise awareness of the issues of
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are unsatisfied with the local authority social services department: Factsheet 59w: How to resolve problems and make a complaint about social care in Wales If there are any concerns about abuse and/or ... neglect, our factsheet on this topic may be helpful: Factsheet 78w: Safeguarding older people in Wales from abuse and neglect For more information call Age Cymru Advice on 0300 303 44 98
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You have the right to expect good quality services from the NHS. If you’re unhappy with the service or care you receive, or feel you have been treated unfairly, you can make a complaint. There is a two-stage ... two-stage system for resolving complaints about the NHS in Wales: Stage one This stage will involve a local investigation by the body concerned, using the formal complaints procedure if required. The Welsh
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awareness training will enhance the understanding and skills of your customer service staff, improving the quality of customer service provided to older customers, ensuring they feel valued and their needs are
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Listen and Connect is a telephone listening service for older people who may be experiencing feelings of loneliness and isolation.
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Briefing note – Government Services on line The Government wants more people to access public services online. The aim is to make services more efficient and cost-effective but also to provide information ... information and access to services in a way that is quick and convenient for individuals at times that suit them. Services will become ‘digital by default’. The Government Digital Strategy (GDS)1 states
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older it's even more important to take care of your teeth and gums. Find out more about dental care in our online guide.
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uk/ageing Satisfaction with social care services among South Asian and White British groups Rosalind Willis, Priya Khambhaita, Pathik Pathak and Maria Evandrou In national surveys, people from Black and ... of satisfaction with social care services when compared with White people (NHS Information Centre, 2012). It is vital to investigate why this is the case so that services can be improved, particularly as
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Consultation Response Ref 2116 Ofgem statutory consultation on the Priority Services Register Review July 2016 All rights reserved. Third parties may only reproduce this paper or parts of it ... policy@ageuk.org.uk www.ageuk.org.uk Age UK is a charitable company limited by guarantee and registered in England (registered charity number 1128267 and registered company number 6825798). The registered address
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