98. Our advice line is open between 9am and 4pm, Monday – Friday. (Calls are charged at the same rate as a call to a standard 01 or 02 number. They will also be automatically included in any landline
professionals, residents, relatives’ organisations, local authorities and government to develop a clear rating scheme for care homes, based on the forthcoming quality standards in social care to be set by NICE
if the outcomes statement were true, and if the commissioning function were fully mature. The RAG-rated spectrum of statements (aware, developing, responding, practising) in the Self-Assessment column are