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  1. RB_Dec15_Later_life_in_a_digital_world.pdf

    increasingly they are moving to ‘digital by default’ services which are designed and based around a digital system. Local authorities are also moving services online. For people who use the internet, including many ... telephone service because, based on previous experience, he did not have confidence in voice recognition systems. So he then had to rely on an internet user to print the form out for him. HMRC Marriage Allowance

  2. FS21w.pdf

    factsheet Council Tax is the system of paying towards local government services.  This factsheet gives an outline of the most important aspects of the Council Tax system.  It also includes a number ... Over £324,000 – up to £424,000 I Over £424,000 Note: There may be future changes to the Council Tax system in Wales from April 2025. The Welsh Government has proposed reforms including “more progressive bands

  3. Community_Energy_Programme_Evaluation_Report.pdf

    supports colleagues in the Charity and local Age UK Brand Partners to understand and develop evaluation systems and processes across delivery programmes, ensuring that appropriate methodologies are recognised ... 86 older people with support reading meter and 153 older people with support with using heating systems effectively. Almost 400 older people received support switching energy tariffs (saving an average

  4. Age Cymru - Beth sy’n bwysig i chi - Gorffennaf 2024.pdf

    wasanaethau brys oherwydd nad oeddent yn medru cael apwyntiad mewn da bryd. “Amhosib cael deintydd GIG, system apwyntiadau meddyg teulu yn amhosib. (Maen nhw’n dweud “arhoswch ar y ffôn, mae eich galwad yn bwysig ... gwaethygu gan wneud popeth yn fwy anodd a difetha ansawdd eich bywyd.” I’r rhai sydd wedi llywio’r system tan y cawsant ddiagnosis; bu cyfnodau hir o aros cyn iddynt gael triniaeth a llawdriniaeth a bu’n

  5. Age Cymru response to Welsh Govt plans for planned care recovery and reducing waiting lists June 2022.pdf

    colleagues. It is vital that social care and health records are able to speak to each other and that systems are in place for shared records to stop such cases from happening and reduce time wasted trying to

  6. 20221214 Climate change engagement - Age Cymru response.pdf

    applicants have a statutory right to request flexibility, and the UK Government should introduce a system of “flexible by default”, where employees could assume they can work flexibly unless the employer

  7. FS27.pdf

    celebrant. ⚫ If you have a service, do you want a live musician or prefer to use the venue’s sound system to play your own choice of music? ⚫ Do you want friends or relatives to read anything or reflect ... 8 Organ and tissue donation 8.1 Donating organs for transplant England The system for organ donation is an ‘opt-out’ system. All adults in England are considered to have agreed to donate their own organs

  8. CRS_Jan15_Draft_Flood_Risk_Management_Plans.pdf

    are not confident in dealing with insurance companies after a flood; they struggle to ‘navigate the system’ and communicate effectively by phone, they are slow to contact insurers/brokers because they ‘don’t

  9. Independent Professional Advocacy CYMRAEG - March 2020.pdf

    awdurdodau lleol ystyried a yw unigolyn angen Eiriolwr Proffesiynol Annibynnol ar bob cam o’u taith drwy’r system gwasanaethau cymdeithasol, gan gynnwys eu pwynt cyswllt cyntaf. Mae’r Cod yn nodi: Mae’n rhaid i

  10. RB_Sept16_Age_UK_Briefing_Transport_infrastructure.pdf

    places without regular bus services.  Where private travel is not possible and the public transport system does not fully serve the needs of older people, local authorities should provide flexible alternatives

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